Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Job Types: Full-time, Regular / Permanent

Salary: From ₹12,000.00 per month

Benefits:

Food provided
Health insurance
Leave encashment
Paid sick time
Provident Fund
Schedule:

Evening shift
Flexible shift
Supplemental pay types:

Overtime pay
Experience:

total work: 3 years (Preferred)
Call Center Occupations: 1 year (Preferred