Opening for Customer Support at BPO work from home Jabalpur|Gwalior Location

Dear Candidates

Opening for Chat process at BPO work from home

Voice / Non Voice Process --

Eligibility Criteria:-Candidate must be a resident of Madhya Pradesh, Minimum qualification should be 10 + 2, Comfortable working in Night Shifts with excellent English communication skill.

Compensation and Benefits:-

Total Compensation 240000- 288600L.P.A.

Food Coupons-13,200

Internet Allowance 15,000

Additional Benefits:--Systems would be provided by Amazon(desktop) along with UPS Additional Benefits Offered Excluding the package:

Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA

Internet Allowance - INR 1250/month i.e. INR 15000/- PA

Health insurance benefits up to 5.0 Lacs

Night Shift Allowance - INR 150/shift

Overtime Allowance as per business requirement

Desktop will be provided by Amazon.5-day working week with 2 consecutive days off. (The off days change based on business requirement).

Customer Focus
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced
• environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Amazon is an Equal Opportunity Employer
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the
• weeks surrounding the Christmas holiday season

Interested candidates share resume on snehatalentmax123@gmail.com

Regards

Sneha Talent Max

This job is provided by Shine.com

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