Job Description
Roles and Responsibilities
• Conduct process compliance and SOW Audits to predefined accuracy
• Flag zero tolerance issues and follow up ZT to closure
• Provide Feedbacks and suggestions for improvement.
• Publish Dashboards at defined intervals
• Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data
• Establish controls on Transaction Processing aiming for a Zero Compliance Defect Output.
Desired Candidate Profile :
• Healthcare process experience is an added advantage.
• Good Knowledge of Audit and Evaluation function
• Ability to handle pressure and a natural go getter
• Excellent Verbal and written communication (English & Hindi)
• Works independently.
• Experience preferred in Sales / Lead generation campaigns from BPO Background
If interested, plz share your resume along with below required details on sarita.berde@indiraivf.in or WhatsApp on .
Total Experience =
Present Salary =
Expected Salary =
Notice Period =
Role:
Quality Analyst
Salary:
Not Disclosed by Recruiter
Industry:
BPO / Call Centre
Department:
Quality Assurance
Role Category:
Business Process Quality
Employment Type:
Full Time, Permanent
Key Skills
Call monitoring
quality monitoring
Quality analyst
Call Audit
call quality
Quality Audit
International Call Center
Inbound calls
7Qc
Outbound Process
Call Auditing
Feedback
Call Calibration
Domestic BPO
Call Quality Analyst
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:
Any Graduate
Company Profile
Indira Ivf Hospital
Indias largest chain of Fertility & IVF Hospital with 110 + Pan India Centres
Indira IVF is India’s largest infertility speciality clinics chain with 110 centres across the country, supported by a passionate workforce of over 2,400 people. Indira IVF performs about 33,000+ IVF procedures a year – the highest number in the country.
As a responsible leader, Indira IVF constantly strives to dispel the stigma, taboo, myths and misinformation about infertility. Indira IVF is also committed to developing and grooming talent for fertility treatments. Through the Indira Fertility Academy it collaborates with like-minded organisations and institutions to further this cause. Having perceived the potential of Indira IVF in the sector, TA Associates, a leading global equity firm from the U.S., invested in the organisation in 2026.
Indira IVF was founded in the year 2011 in Udaipur, Rajasthan by Dr Ajay Murdia.
For more information log onto https://www.indiraivf.com/
Company Info
• Conduct process compliance and SOW Audits to predefined accuracy
• Flag zero tolerance issues and follow up ZT to closure
• Provide Feedbacks and suggestions for improvement.
• Publish Dashboards at defined intervals
• Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data
• Establish controls on Transaction Processing aiming for a Zero Compliance Defect Output.
Desired Candidate Profile :
• Healthcare process experience is an added advantage.
• Good Knowledge of Audit and Evaluation function
• Ability to handle pressure and a natural go getter
• Excellent Verbal and written communication (English & Hindi)
• Works independently.
• Experience preferred in Sales / Lead generation campaigns from BPO Background
If interested, plz share your resume along with below required details on sarita.berde@indiraivf.in or WhatsApp on .
Total Experience =
Present Salary =
Expected Salary =
Notice Period =
Role:
Quality Analyst
Salary:
Not Disclosed by Recruiter
Industry:
BPO / Call Centre
Department:
Quality Assurance
Role Category:
Business Process Quality
Employment Type:
Full Time, Permanent
Key Skills
Call monitoring
quality monitoring
Quality analyst
Call Audit
call quality
Quality Audit
International Call Center
Inbound calls
7Qc
Outbound Process
Call Auditing
Feedback
Call Calibration
Domestic BPO
Call Quality Analyst
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:
Any Graduate
Company Profile
Indira Ivf Hospital
Indias largest chain of Fertility & IVF Hospital with 110 + Pan India Centres
Indira IVF is India’s largest infertility speciality clinics chain with 110 centres across the country, supported by a passionate workforce of over 2,400 people. Indira IVF performs about 33,000+ IVF procedures a year – the highest number in the country.
As a responsible leader, Indira IVF constantly strives to dispel the stigma, taboo, myths and misinformation about infertility. Indira IVF is also committed to developing and grooming talent for fertility treatments. Through the Indira Fertility Academy it collaborates with like-minded organisations and institutions to further this cause. Having perceived the potential of Indira IVF in the sector, TA Associates, a leading global equity firm from the U.S., invested in the organisation in 2026.
Indira IVF was founded in the year 2011 in Udaipur, Rajasthan by Dr Ajay Murdia.
For more information log onto https://www.indiraivf.com/
Company Info
💡 Quick Summary
Seeking a career-building opportunity? The Opening For Quality Analyst | Call Center position is now open for candidates interested in the BPO Jobs sector. This role in Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.