hiring for Team Leader (Inbound Customer Service)

Position : Team Leader

Job Description:

Candidate should have Inbound customer service, ecommerce process or any voice process background knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 Year.

Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations.

Should have managed Team and worked towards bottom...