Description
Duties & Responsibilities:
The person will be the first line of contact for all incoming communications to the admissions
office.
He / She required to communicate professionally in person, over the telephone, through email
and other electronic means about admission/ programmes queries.
Will be working closely with admission department across the University and will be
coordinating with concerned team for smooth onboarding of student.
He / She be required to coordinate/attend/represent/participate at the various admission
events for promotion of the programmes and admission process at the Institute /University.
Monitor the responses and provide data to generate leads.
MIS and making reports.
Skills & Abilities
Good English Communication Skills
Ability to speak clearly and articulately
Ability to manage complaint calls with a calm disposition
Some amount of knowledge of call center systems such as telephony systems, CRM Databases
and computer
Willingness to learn and understand all the products and services offered by the organization
Ability to multi-task
Job Type: Full-time
Salary: ₹10,000.00 - ₹20,000.00 per month
Benefits:
• Cell phone reimbursement
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Morning shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred