Opening in ExperienceSaga at West|

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Seize opportunities to upsell products when they arise • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our database in a comprehensible way • Frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets Minimum Requirement: • Good Communication Skills • Good Problem-solving skills over the call • High energy level