Job Description
SERVICE DESK / TECHNICAL SUPPORT / IT HELP DESK @ TOP MNCs PUNE
SAL 2L to 6.5 Lakhs
Contact IMMEDIATELY :- Raj @ +8451621+6
Anu @ +845XXXXXX
EXCITING TECHNICAL CAREERS WITH TOP MULTINATIONALS
ROLE : Technical Support Engineer L1 / SME / Service Desk Analyst
Profile :
Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
Willing to work in night shifts;
Excellent written & spoken communication skills
Experience : - 0.6 to 6 yrs. (International Voice)
Qualification : - Any Graduate
Remuneration : - Max 4.5 + Incentives
CAB : - 2 WAY CAB PROVIDED.
SHIFT : - US Rotational.
Location :-- PUNE
Job Description:-
• Working knowledge of LAN / WAN /Basic Troubling Shooting and Technical Issues.
• 6 Months to 5 years of experience in Technical Support / Voice Process.
• Excellent communication with International Voice experience Preferred.
• Should be open to work in Night shifts.
Responsibilities :
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on
call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to Policies & Procedures
Work to achieve individual and team goalsProtect confidential and sensitive information and
materials
Observe strict compliance to licensing, copyright and trademark legislation
Ability to multi-task and prioritize
Ability to manage commitments to customer, manager, etc
Ability to diagnose problems and take corrective action
FOR IMMEDIATE APPOINTMENT / ANY OTHER INFO
CONTACT :-
Raj @ +8451621+6
Anu @ +845XXXXXX
EMAIL :
"Personal Network - Networking for a better future
SAL 2L to 6.5 Lakhs
Contact IMMEDIATELY :- Raj @ +8451621+6
Anu @ +845XXXXXX
EXCITING TECHNICAL CAREERS WITH TOP MULTINATIONALS
ROLE : Technical Support Engineer L1 / SME / Service Desk Analyst
Profile :
Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
Willing to work in night shifts;
Excellent written & spoken communication skills
Experience : - 0.6 to 6 yrs. (International Voice)
Qualification : - Any Graduate
Remuneration : - Max 4.5 + Incentives
CAB : - 2 WAY CAB PROVIDED.
SHIFT : - US Rotational.
Location :-- PUNE
Job Description:-
• Working knowledge of LAN / WAN /Basic Troubling Shooting and Technical Issues.
• 6 Months to 5 years of experience in Technical Support / Voice Process.
• Excellent communication with International Voice experience Preferred.
• Should be open to work in Night shifts.
Responsibilities :
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on
call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to Policies & Procedures
Work to achieve individual and team goalsProtect confidential and sensitive information and
materials
Observe strict compliance to licensing, copyright and trademark legislation
Ability to multi-task and prioritize
Ability to manage commitments to customer, manager, etc
Ability to diagnose problems and take corrective action
FOR IMMEDIATE APPOINTMENT / ANY OTHER INFO
CONTACT :-
Raj @ +8451621+6
Anu @ +845XXXXXX
EMAIL :
"Personal Network - Networking for a better future
💡 Quick Summary
Seeking a career-building opportunity? The Openings For Technical Support at position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
