Operation Analyst, NCT
Job Title: Operation Analyst, NCT
Location: Jaipur, India
Role Description
This role has the accountability to support the delivery of the Global Procurement and Travel Operations vision and strategy for Procurement to Pay processes for countries on dbBuyer platform. This role is responsible for work-streams’ performance outcomes within their assigned region/client group.
Candidate requires strong collaboration skills and dedication and initiative as candidate is required to work closely with the Global Procurement teams and other regional operations leads across DB.
Preference that candidate has experience with SAP/S4HANA ERP & ARIBA modules and with Accounts Payable background. Knowledge of MS-office is required as well.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Oversight and management of the service delivery of the for the outsourced processes (invoice processing, payment run, Customer Service Desk, vendor onboarding)
Assuring SLA/operational metrics are achieved for the outsourced processes and appropriate remediation actions designed and implemented. This includes identifying root-cause and changed to as-is process.
Project management skills to support building service delivery platforms and implementation of a world-class Procurement to Pay operational process, partnering with global program teams to ensure proper involvement in design, testing and deployment for new initiatives.
Creation of User-Interest Groups and ongoing management and client interaction.
Provide guidance and feedback on front-end customer service provided to bank’s users including guidance, training, and troubleshooting for all purchasing and payment needs.
Leading 95% spend compliance to enable pre-approval, sourced prices and accurate data captured end-to-end
Implementation of new operational process, solutions, policies, ensure stability of existing operations at all times to meet the global / region control requirements.
Proposal for process improvement and system enhancement to improve the efficiency of all purchasing and invoicing transactions for countries of responsibility.
Be the driving focus for centralization of certain global functions to achieve synergies and process excellence.
Hands on experience on running initiatives, projects. Experience of working on project management tools can be added advantage
Ensure the project work is executed and implemented according to the plan or any agreed changes to the plan and according to agreed project management standards.
Strong understanding of accounting knowledge & concepts along with hands on experience in SAP/S4HANA
Added advantage if candidate having Bank reconciliation and payment process hands on experience.
Your skills and experience
5+ years of experience in end-to-end Accounts Payable process.
Sound Knowledge of ERP systems like SAP/S4HANA, ARIBA, and MS Office
Autobahn, Cash Manager, Payment platform system knowledge will be added advantage.
End to end Procurement knowledge.
Ability to prioritize and handle urgent requests.
Experience in change execution
Fully conversant with Vendor Service Delivery metrics (SLA/KPIs/KRIs)
High energy, with the ability to work in a fast-paced business environment.
Excellent communication skills in writing as well as verbally with the ability to communicate in a clear, concise manner at all levels.
Commerce graduates / Postgraduate with good academic record