Job Description
Job description
Firmdale Hotels are currently seeking an enthusiastic and dedicated Operations Duty Manager to join our prestigious Charlotte Street Hotel. As an Operations Duty Manager, you will work closely with all Managers, overseeing the daily operations of the Hotel. We are looking for a candidate who is ambitious, flexible, and capable of adapting to various scenarios and situations across the business, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
Responsibilities:
• Act as a liaison between the General Manager, guests, and the operational team
• Constantly monitor and uphold our service standards
• Ensure the security of the hotel across all departments
• Conduct regular health and safety checks
• Deliver and maintain exceptional levels of customer service
• Establish strong and professional relationships with guests
• Attend and manage any incidents or accidents involving guests or team members
• Provide operational support to all departments as needed
• Meet and greet VIP guests, acting as their first point of contact throughout their stay
What you Need:
• Previous experience as a Head of Department or Duty Manager within a 5 hotel
• Excellent communication skills
• Superb attention to detail and driven by delivering exceptional standards
• Strong leadership and motivational skills
• Resilience and drive to get things right the first time
• Previous knowledge of Micros and Opera is desirable
What We Offer:
• Competitive salary to be discussed at venue.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2026
• The Kings Award for Enterprise 2026 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2026
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2026
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2026
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2026 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2026
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2026 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2026.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
In line with the Asylum and Immigration Act 1++6, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
INDMANAGE
Firmdale Hotels are currently seeking an enthusiastic and dedicated Operations Duty Manager to join our prestigious Charlotte Street Hotel. As an Operations Duty Manager, you will work closely with all Managers, overseeing the daily operations of the Hotel. We are looking for a candidate who is ambitious, flexible, and capable of adapting to various scenarios and situations across the business, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
Responsibilities:
• Act as a liaison between the General Manager, guests, and the operational team
• Constantly monitor and uphold our service standards
• Ensure the security of the hotel across all departments
• Conduct regular health and safety checks
• Deliver and maintain exceptional levels of customer service
• Establish strong and professional relationships with guests
• Attend and manage any incidents or accidents involving guests or team members
• Provide operational support to all departments as needed
• Meet and greet VIP guests, acting as their first point of contact throughout their stay
What you Need:
• Previous experience as a Head of Department or Duty Manager within a 5 hotel
• Excellent communication skills
• Superb attention to detail and driven by delivering exceptional standards
• Strong leadership and motivational skills
• Resilience and drive to get things right the first time
• Previous knowledge of Micros and Opera is desirable
What We Offer:
• Competitive salary to be discussed at venue.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
• Times Best Places to Work 2026
• The Kings Award for Enterprise 2026 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2026
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2026
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2026
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2026 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2026
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2026 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2026.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
In line with the Asylum and Immigration Act 1++6, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
INDMANAGE
💡 Quick Summary
Seeking a career-building opportunity? The Operation Duty Manager position is now open for candidates interested in the Hotel Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
