Operation Head | Private Bank

Head of Operations responsibilities includes designing policies, overseeing customer service, and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.

Responsibilities

• Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.

• Driving key Metrics by :

• Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits

• Maintaining lowest levels of wait-time through

• Load balancing among desks

• Regular monitoring of pending tokens through Admin login

• Analysis to understand employee level productivity & Daily roistering

• Leave planning & Training calendar

• Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members

• Compliance Risk

• Ensure operations, risk control and process adherence at branches

• Branch Audit scores

• SOAX Audit scores

• Fraud prevention

• Ops risk monitoring

• RBI audits, inspections and incognito visits

• Branch Profitability

• Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding

• Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required

• Ensure timely recovery of interest and service charges

• Capability Building & Manpower Management

• Identify training needs

• Inculcate self learning culture among employees

Qualifications

Job Type : Full Time

Role : Experienced

Min Salary : 4 Lakh

Max Salary : 8 Lakh

Experience : 2 to 4 Yrs

Locality : Bangalore, Karnataka, India

Eligibility : Graduation