Job Description
Job Description:
Job Title- Operation Services Specialist
Location- Pune / Bangalore, India
Role Description
The "Service Assurance" function is part of Production Integrity in the Chief Technology Office. This function is responsible for the impartial oversight of Performance and Risk within with our core Production Technology Production Services.
Within Service Assurance our Governance function ensures that our IT leadership are engaged into relevant forums and receive and review enterprise level performance information to be able to make collaborative decisions to exploit new opportunities or prioritise corrective action where required.
The Governance Manager will organise and run key regular governance forums attended by senior IT Management folk and assure that these forums are supported by high quality aggregated performance data and that key decision making is approached in a consistent and formally documented manner. The Governance Manager will maintain a series of interlocks with key production process areas to assure their contribution to governance forums is accurate, relevant and timely and facilitate working groups across all of TDI to analyse key insights that arise at these forums.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• % reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Day to day execution of tasks related to maintaining the monthly & weekly cycles of the CIO Risk and Stability forum, the supporting underlying CIO and Process interlocks, their agenda and reporting content
• Maintain an extended network of reporting & analytics stakeholders across Safety & Soundness, Group CIO, our CIO stakeholders and our key 2nd Line of Defence organisations
• In collaboration with process owners, develop functional specifications and indicative prototypes for metrics / KPI's / KRI's, reports and dashboards that support the Governance forums & stakeholders; own a book of work with existing reporting functions, especially within Service Assurance to manage these from prototype into production.
• Maintain governance agreements between Service Assurance and Process Areas clearly articulating expectations, inputs, outputs from the Service Assurance Governance Forums.
• Seek opportunities to reduce duplicative efforts across the organisation, promoting and refining the agenda and reporting content of the forums to eliminate the need for additional forums
• Ensure robust monitoring of key data reporting quality and associated activities to drive accuracy and timeliness with responsible parties; ensure that controls are in place to maintain month on month reporting standards consistency for performance metrics and auditable decision trails for changes
• Contribute to overall development of strategic initiatives
• Active leadership and/or participation in various meeting and video conference forums as it relates to the services and strategy for the Governance function
Your skills and experience
• Minimal 5 years management experience
• Strong experience for collecting business requirements from customers, and transforming the requirements into product and output
• Proven client relationship management experience, working across both IT and business functions
• Experience working across multiple IT disciplines (platforms, end user, application)
• Experienced using project management, ITIL and SDLC methodologies
• Experience data quality management and data architecture and working with performance indicators
• Strong analytical and problem-solving skills
• Ability to work in virtual teams and manager across matrix organisation structures
• Have good understanding of statistics and quantitative analysis
• Strong and creative presentation skills
• Ability to turn complex data points and metrics to simplified messages to all levels across the organization
• Strong communication skills and experienced influencing/engaging stakeholders at senior levels
• Degree in mathematics, statistics, computer science, engineering, economics, business management or related field
How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about our diversity and inclusion policy and initiatives
Job Title- Operation Services Specialist
Location- Pune / Bangalore, India
Role Description
The "Service Assurance" function is part of Production Integrity in the Chief Technology Office. This function is responsible for the impartial oversight of Performance and Risk within with our core Production Technology Production Services.
Within Service Assurance our Governance function ensures that our IT leadership are engaged into relevant forums and receive and review enterprise level performance information to be able to make collaborative decisions to exploit new opportunities or prioritise corrective action where required.
The Governance Manager will organise and run key regular governance forums attended by senior IT Management folk and assure that these forums are supported by high quality aggregated performance data and that key decision making is approached in a consistent and formally documented manner. The Governance Manager will maintain a series of interlocks with key production process areas to assure their contribution to governance forums is accurate, relevant and timely and facilitate working groups across all of TDI to analyse key insights that arise at these forums.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• % reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Day to day execution of tasks related to maintaining the monthly & weekly cycles of the CIO Risk and Stability forum, the supporting underlying CIO and Process interlocks, their agenda and reporting content
• Maintain an extended network of reporting & analytics stakeholders across Safety & Soundness, Group CIO, our CIO stakeholders and our key 2nd Line of Defence organisations
• In collaboration with process owners, develop functional specifications and indicative prototypes for metrics / KPI's / KRI's, reports and dashboards that support the Governance forums & stakeholders; own a book of work with existing reporting functions, especially within Service Assurance to manage these from prototype into production.
• Maintain governance agreements between Service Assurance and Process Areas clearly articulating expectations, inputs, outputs from the Service Assurance Governance Forums.
• Seek opportunities to reduce duplicative efforts across the organisation, promoting and refining the agenda and reporting content of the forums to eliminate the need for additional forums
• Ensure robust monitoring of key data reporting quality and associated activities to drive accuracy and timeliness with responsible parties; ensure that controls are in place to maintain month on month reporting standards consistency for performance metrics and auditable decision trails for changes
• Contribute to overall development of strategic initiatives
• Active leadership and/or participation in various meeting and video conference forums as it relates to the services and strategy for the Governance function
Your skills and experience
• Minimal 5 years management experience
• Strong experience for collecting business requirements from customers, and transforming the requirements into product and output
• Proven client relationship management experience, working across both IT and business functions
• Experience working across multiple IT disciplines (platforms, end user, application)
• Experienced using project management, ITIL and SDLC methodologies
• Experience data quality management and data architecture and working with performance indicators
• Strong analytical and problem-solving skills
• Ability to work in virtual teams and manager across matrix organisation structures
• Have good understanding of statistics and quantitative analysis
• Strong and creative presentation skills
• Ability to turn complex data points and metrics to simplified messages to all levels across the organization
• Strong communication skills and experienced influencing/engaging stakeholders at senior levels
• Degree in mathematics, statistics, computer science, engineering, economics, business management or related field
How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about our diversity and inclusion policy and initiatives
💡 Quick Summary
Seeking a career-building opportunity? The Operation Services Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
