Job Description
About Us
Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.
Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.
Link - https://www.gomoder.com/about-moder
SLA Compliance: Monitors daily inflow and conducts daily huddles to prioritize the day’s work
• Process Compliance: Ensures agents are following the most updated SOP
• Client Interaction: Promptly responds to all queries and escalations from client partners
• Knowledge Management: Ensures all his agents completes all mandatory and process specific courses timely
• Operations: Identifies training needs of his team and coached bottom performers
• Quality Planning: Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets.
• Performance Reviews: Prepares monthly scorecard of the agents to track SLA targets of each team members and conduct one on one meeting basis the performance
• Lead the governance calls with clients and internal stake holders to review process performance
• Plan for resource utilization and capacity planning
The candidate should me comfortable to work in night shift and work from office
Team leader/Manager required with a strong background and experience in Active/Default Servicing with hands-on exposure in Bankruptcy /Foreclosure
The candidate should be comfortable to work in Nigh Shists
The candidate should be comfortable to Work from Home
Base Location-Bangalore
Interested candidate can sent their Cv at [email protected]
Regards,
Smita Dutta
Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.
Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.
Link - https://www.gomoder.com/about-moder
SLA Compliance: Monitors daily inflow and conducts daily huddles to prioritize the day’s work
• Process Compliance: Ensures agents are following the most updated SOP
• Client Interaction: Promptly responds to all queries and escalations from client partners
• Knowledge Management: Ensures all his agents completes all mandatory and process specific courses timely
• Operations: Identifies training needs of his team and coached bottom performers
• Quality Planning: Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets.
• Performance Reviews: Prepares monthly scorecard of the agents to track SLA targets of each team members and conduct one on one meeting basis the performance
• Lead the governance calls with clients and internal stake holders to review process performance
• Plan for resource utilization and capacity planning
The candidate should me comfortable to work in night shift and work from office
Team leader/Manager required with a strong background and experience in Active/Default Servicing with hands-on exposure in Bankruptcy /Foreclosure
The candidate should be comfortable to work in Nigh Shists
The candidate should be comfortable to Work from Home
Base Location-Bangalore
Interested candidate can sent their Cv at [email protected]
Regards,
Smita Dutta
💡 Quick Summary
Seeking a career-building opportunity? The Operation Team Lead_Manager Moder position is now open for candidates interested in the Operator & Technician Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operator & Technician Jobs is a plus.
