Operational Risk Consultant

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), were proud to be one of Australias most iconic brands.Step into a role where your work strengthens how millions of customers experience IAG every day. As an Operational Risk Consultant, youll help uplift the way our Retail Insurance teams understand and manage risk. Youll join a team thats hands on, collaborative and trusted to guide the business through the complexities of operational and compliance risk. If you enjoy solving problems, building great relationships and influencing positive change, this is your chance to make a real impact in a high energy environment. This is a permanent full-time role based in multiple locations across Australia.
What You'll Do Support the uplift of operational risk maturity by applying IAGs Risk Management Strategy, Framework and methodologies. Partner with business owners to identify, assess and manage operational and compliance risks across Retail Insurance. Conduct control testing, risk based assurance reviews and help shape continuous improvement opportunities. Coordinate and triage risk events, issues and escalations while supporting timely investigations and reporting. Maintain accurate risk data in ServiceNow and contribute to risk forums, compliance plans and business unit reporting. Coach stakeholders to build risk capability and promote a strong, proactive risk culture. Assist with risk profiling, control self-assessment planning and regulatory breach management activities. What You'll Bring Experience in operational risk, compliance or assurance within insurance, banking or financial services. Ability to analyse risk data, identify root causes and provide practical, evidence based insights. Confidence engaging with senior leaders and influencing decisions in a fast paced environment. Understanding of key regulatory obligations and how effective controls support compliance. Experience using ticketing systems such as ServiceNow is advantageous Relevant Tertiary Qualification/s in Economics/Accounting/Finance/Law or related field or Industry Qualification e.g. ANZIIF, AS/NZS ISO are desirable What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria applyAdjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.More About UsAs part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.