Job Description
Full job description
Positions available in Wellington - Upper Hutt
Positions available in Auckland - Penrose
Kick start your career in Ara Poutama, Department of Corrections
Would you like to work with dedicated people, be trained to work with exciting tracking technology and play a part in keeping our communities safe?
If yes, this is the job for you! And this is a fantastic opportunity to kick-start your career in the Department of Corrections.
Mo te tunga | About the role
Our Operations Advisers are part of a team who are responsible for providing electronic monitoring services 24/7 to 6,000 defendants and offenders in New Zealand, using contact centre platforms and GPS technology.
The environment is fast paced, and energetic and our tight-knit teams are busy, focused and committed to keeping the community safe.
Nga pukenga me nga wheako | Skills and experience
In this role, no two days are the same. To be successful in this role you will have:
Experience communicating over the phone/email with people from different backgrounds
Great critical thinking, and problem solving with sound judgement
Strong computer literacy skills and the ability to multi-task
Resilience when dealing with challenging situations
Openness to change, with a `can do' attitude
High integrity and professionalism
An ability to work from home if/when required for business continuity purposes
Nga painga | The benefits
The midpoint of the salary range is $74,902 per annum and the full range (85%-120%) is $68,345 - $80,238 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Those new to the role will begin on the starting salary of $68,345.
In addition to your salary, you will receive a shift allowance of $2,000 per annum
You will receive a paid 30-minute lunch break, where in other organisations your lunch breaks are unpaid
You could have better work-life balance! Each week your total working hours can differ; ranging from 28.5 to 47.5-hours, however, you will always be paid for 40-hours (see the roster attached to this advert)
You will get 4-weeks annual leave entitlement and 5-weeks after a year's employment
Due to the shift work aspect of this role, you end up with approximately 160 days off a year - where other organisations offer 104-days off a year
You will receive an extensive 6-weeks upfront multi-media training, which includes live work simulations, reflection sessions, knowledge assessments, and an opportunity to do live work whilst being supported
You can expect a sense of satisfaction that comes from making an important contribution towards managing the people in our care and keeping our community safe.
Mo matou | About us
Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy.
We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.
Tono inaianei | Apply Now
To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered.
When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work.
Applications close on: Friday 19th December, 2026
(Note: applications will be reviewed and processed whilst the advert is live - you can expect to hear from us within 10 working days after your initial application).
If you have any questions or want to learn more about a career with us, contact [email protected], or visit careers.corrections.govt.nz.
Positions available in Wellington - Upper Hutt
Positions available in Auckland - Penrose
Kick start your career in Ara Poutama, Department of Corrections
Would you like to work with dedicated people, be trained to work with exciting tracking technology and play a part in keeping our communities safe?
If yes, this is the job for you! And this is a fantastic opportunity to kick-start your career in the Department of Corrections.
Mo te tunga | About the role
Our Operations Advisers are part of a team who are responsible for providing electronic monitoring services 24/7 to 6,000 defendants and offenders in New Zealand, using contact centre platforms and GPS technology.
The environment is fast paced, and energetic and our tight-knit teams are busy, focused and committed to keeping the community safe.
Nga pukenga me nga wheako | Skills and experience
In this role, no two days are the same. To be successful in this role you will have:
Experience communicating over the phone/email with people from different backgrounds
Great critical thinking, and problem solving with sound judgement
Strong computer literacy skills and the ability to multi-task
Resilience when dealing with challenging situations
Openness to change, with a `can do' attitude
High integrity and professionalism
An ability to work from home if/when required for business continuity purposes
Nga painga | The benefits
The midpoint of the salary range is $74,902 per annum and the full range (85%-120%) is $68,345 - $80,238 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Those new to the role will begin on the starting salary of $68,345.
In addition to your salary, you will receive a shift allowance of $2,000 per annum
You will receive a paid 30-minute lunch break, where in other organisations your lunch breaks are unpaid
You could have better work-life balance! Each week your total working hours can differ; ranging from 28.5 to 47.5-hours, however, you will always be paid for 40-hours (see the roster attached to this advert)
You will get 4-weeks annual leave entitlement and 5-weeks after a year's employment
Due to the shift work aspect of this role, you end up with approximately 160 days off a year - where other organisations offer 104-days off a year
You will receive an extensive 6-weeks upfront multi-media training, which includes live work simulations, reflection sessions, knowledge assessments, and an opportunity to do live work whilst being supported
You can expect a sense of satisfaction that comes from making an important contribution towards managing the people in our care and keeping our community safe.
Mo matou | About us
Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Maori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whanau (relationships) to guide our work and achieve the goals of our Hokai Rangi strategy.
We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.
Tono inaianei | Apply Now
To submit an application and view the position description, click the apply link. All applications must be submitted through our careers site to ensure transparency - applications received via email will not be considered.
When applying, submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience and the alignment to our work.
Applications close on: Friday 19th December, 2026
(Note: applications will be reviewed and processed whilst the advert is live - you can expect to hear from us within 10 working days after your initial application).
If you have any questions or want to learn more about a career with us, contact [email protected], or visit careers.corrections.govt.nz.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Adviser - Wellington & Auckland position is now open for candidates interested in the Work from home Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
