Operations and Events Manager

Operations and Events Manager – Muskoka Cruises Operations Responsibilities:

Daily Boat Logistics: Coordinate crew schedules, ensure boats are properly staffed and prepped for cruises.

Safety Oversight: Ensure safety checks are being done thoroughly and consistently. Organize drills and respond to incidents.

Customer Experience: Monitor cruise quality — from ticket scanning to farewell — making sure every guest gets the 5-star Muskoka experience.

Staff Support: Train new hires, solve mid-shift issues, help out where needed (you’re as likely to grab a broom as you are to run a meeting).

Supplies & Equipment: Keep track of fuel, uniforms, cleaning supplies, tech gear, and anything else needed to keep cruises rolling. Supply and inventory goods for sale on vessels.

Scheduling & Communication: Be the main bridge between office, dock, and crew. Make sure everyone knows what’s going on.

Events Responsibilities:

Seasonal & Special Cruises: Plan and execute events like Canada Day cruises, Thanksgiving rides, sunset socials, or private bookings, corporate events, weddings.

Vendor Coordination: Book musicians, photographers, caterers, or decorators when needed.

Marketing Input: Work with the marketing team to promote events — provide details, photos, or help create the vibe on our digital media assets.

Guest Experience: Tailor events to match the magic of Muskoka

Day-Of Management: Be on-site during events to coordinate staff, handle hiccups, and keep the vibe high.

Traits of a Great Fit:

Thinks on their feet (and maybe on a dock).

Calm under pressure — can solve a broken mic and a crying toddler at the same time.

Flexible and hands-on — not afraid to roll up sleeves.

Understands that operations and events go hand-in-hand: a smooth day is an event, and an event needs smooth operations.

Loves Muskoka and wants to help others fall in love with it, too.

Qualifications

Strong negotiation and communication skills

Excellent customer service and organizational abilities

Proven time management and budgeting expertise

Experience in marketing and guest services

Background in hospitality, particularly in restaurant and hotel settings

Ability to thrive in a fast-paced environment while managing multiple events

Job Type: Full-time

Pay: $1,100.00-$1,500.00 per week

Additional pay:

Retention bonus

Flexible language requirement:

French not required

Schedule:

8 hour shift

Holidays

Monday to Friday

Weekends as needed

Work Location: In person