Operations Assistant | Pricing and Billing |BPO|

MAIN DUTIES/RESPONSIBILITIES:

• Assist to build the pricing and product model

• Assist to manage the end-to-end workflow requirements of the pricing and product

• Assist to manage the end-to-end workflow requirements of the e-billing run process

• Resolve and assist any pricing, product, and billing inquiries or problem-solving in a timely manner

• Cross-analyzing data to identify any variations of usages, charges, and other potential revenue leakage points via consolidation, reconciliation, validation, and correction of data

• Ensure all maintenance and continuous improvement of KPIs relating to all areas of pricing, product, and billing.

• Be a customer focus driven in all aspects of the role

• Identify and assist implementation changes to increase process efficiencies and improvements, including scoping documents for system development

SKILLS & EXPERIENCE

Qualifications:

• Appropriate tertiary and/or postgraduate qualifications in a relevant discipline: IT, Engineering, and Finance

• Understanding and experience of the Australian electricity market

• Experience in and/or knowledge of price and risk management in a regulated industry

Experience:

• Experience in a similar product/price/revenue/billings/data analyst position

• IT, Engineering, or Finance study background with 2-3 years of experience in a similar role

• Energy industry experience with exposure across multiple facets of the energy market advantageous

Skills:

• Strong Financial and Commercial acumen

• Advanced Excel Skills

• Combine strategic thinking with superior attention to detail

• Strong analytical and problem-solving skills including the ability to interpret business needs and clearly articulate the problem statement and required solution

• An eye for continuous improvement with an ability to improve business practices to achieve higher performance levels

• Ability to engender positive and collaborative relationships with departmental Managers and wider business stakeholders

• Excellent communication (both written and verbal), organizational and engagement skills with the ability to influence stakeholder

Key Skills :

• Billing

• Implementation Assistance