Operations Associate

Location

Madhapur, Hyderabad, Telangana

Benefits

Pulled from the full job description

Paid time off

Full job description

Order Fulfillment & Packing

Coordinate and execute daily order packing at warehouse/dispatch center

Ensure packaging quality, labelling accuracy, and timely handovers to courier partners

Maintain inventory of packing materials and manage reorders proactively

Logistics & Delivery Management

Manage courier and delivery partner accounts (e.g., Shiprocket, Delhivery, BlueDart)

Monitor delivery SLAs, handle escalations, and resolve customer delivery issues

Track and reduce RTO (Return to Origin) and failed delivery rates

Vendor & Inventory Management

Coordinate with raw material, packaging, and manufacturing vendors

Monitor inbound shipments and stock levels; raise purchase orders as required

Perform regular stock audits to ensure inventory accuracy

Platform Operations (E-commerce & CRM)

Update SKUs, prices, and inventory across platforms (Shopify, Amazon, Flipkart, etc.)

Monitor payment, refund, and COD reconciliation across channels

Generate reports on daily orders, cancellations, and returns

Marketing & Social Media Support

Coordinate logistics for influencer kits, giveaway shipments, and marketing campaigns

Maintain calendar for campaign drops, sample inventory, and partner collaborations

Support execution of offline events/pop-ups when required

Process & Reporting

Maintain operational checklists and SOPs

Share daily/weekly MIS reports for orders, returns, delivery performance, etc.

Suggest and execute process improvements for better efficiency and customer experience

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

Paid time off

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Yearly bonus

Work Location: In person

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