Job Description
Full job description
Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.
We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Melbourne Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Melbourne.
This is a warehouse-based position that requires the individual hired in this role to be onsite 5x a week during assigned business hours.
What You'll Do:
Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Melbourne
Define new processes and best practices to drive operational excellence within the warehouse
Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
Provide complaint management and customer incidents investigation support
Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
Collaborate with Engineering and Product teams to drive local initiatives for revenue growth
About You:
1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
Experience leading teams or groups preferred
Demonstrated expertise with the Melbourne region and ability to anticipate operational needs and/or challenges within this area
Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
Fluent verbal and written English language skills
Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
Excellent communication and stakeholder management skills
#LI-Onsite
#LI-MW1
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [email protected] for assistance.
Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.
We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Melbourne Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Melbourne.
This is a warehouse-based position that requires the individual hired in this role to be onsite 5x a week during assigned business hours.
What You'll Do:
Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Melbourne
Define new processes and best practices to drive operational excellence within the warehouse
Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
Provide complaint management and customer incidents investigation support
Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
Collaborate with Engineering and Product teams to drive local initiatives for revenue growth
About You:
1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
Experience leading teams or groups preferred
Demonstrated expertise with the Melbourne region and ability to anticipate operational needs and/or challenges within this area
Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
Fluent verbal and written English language skills
Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
Excellent communication and stakeholder management skills
#LI-Onsite
#LI-MW1
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [email protected] for assistance.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Associate position is now open for candidates interested in the Transportation & Logistics sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.
