Operations Coordinator |BPO|

MAIN DUTIES/RESPONSIBILITIES:

• Assisting the end-to-end and day-to-day workflow requirements of customer onboarding of energy retail accounts.

• Assisting the end-to-end and day-to-day workflow requirements of customer support such as credit check, site transfer, meter, energy tariff-related services, and other services.

• Assist to resolve and assist with any operations inquiries or problem-solving in a timely manner.

• Be an excellent communicator between relevant parties i.e network provider, meter provider, customer, and internal team in order to deliver results in customer-focused outcomes.

• Ensure all maintenance and continuous improvement of KPIs relating to all areas of onboarding, transfer, meter & tariff services, and other areas in operation.

• Assist to achieve required operational outcomes for the business in a sustainable manner including customer acquisition & onboarding, customer service, meter services, and operations.

• Identify and manage key risks to business performance and make appropriate recommendations.

• Assist to develop a high-performing skilled team that has at its core the value of respect and teamwork.

• All arounder in operations and support the team.

SKILLS & EXPERIENCE

Qualifications:

• Appropriate tertiary qualifications in a relevant discipline: IT, Engineering, and Finance

• Understanding and experience of the Australian electricity market

• Experience in and/or knowledge of price and risk management in a regulated industry

Experience:

• New graduates of IT, Engineering, or Finance study background

• Experience in similar administrative, support, and operations work would be regarded but not must

• Great organizational and time management skills

• Strong Financial and Commercial acumen

• Combine strategic thinking with superior attention to detail

• Strong analytical and problem-solving skills including the ability to interpret business needs and clearly articulate the problem statement and required solution

• An eye for continuous improvement with an ability to improve business practices to achieve higher performance levels

• Ability to engender positive and collaborative relationships with departmental Managers and wider business stakeholders

• Excellent communication (both written and verbal), organizational and engagement skills with the ability to influence stakeholder

Key Skills :

• Customer Support

• Operational Inquiries

• Business Performance

• Key Risks