Job Description
OPERATIONS & CUSTOMER CARE EXECUTIVE
Uptot is one of India’s first Preloved (second hand) E-commerce marketplace in the baby + toddler ecosystem,
with the vision of creating circular economies in one of the largest growing e-commerce
sectors in the world.
With a resolute mission of creating a community that cares about high-quality products and
saving the environment, we strive to bring pre-loved high-quality baby items at
affordable prices to our parents.
Through transparency, integrity, and sustainability-centric values, we are committed to solving
colossal issues of expensive child upbringing and of India’s waste industry, while bringing
long-term value to our investors, community, and environment.
Uptot Website- https://uptot.in/
Uptot Instagram handle - https://www.instagram.com/uptot.official/
Raiaskaran Group is the parent company for UPTOT.
LOCATION: MUMBAI
JOINING DATE: IMMEDIATE
Position - Operations & Customer Care Executive
Years of Experience - 2-4 years
Professional Qualification - BS/BE/BBA/BComm/ BMS – Experience in CRM, Operations, Logistics
Specific Attributes & Non-Negotiables
- Knowledge of deliveries and backend operations/ logistics
- Ecommerce website background knowledge
- Can handle & learn to manage a basic shopify website
- Good communication skills (talking, email)
- Knowledge of operations processes
- Must have the ability to create and manage relationships across socioeconomic strata
- Futuristic, Conversationalist and Collaborator (Both within and outside the team)
- Must have experience with telecommunications, coordination, and handling logistics
- Build and maintain relations with customers & handle customer grievances
- Can handle basic social media communications & email marketing
- Creating reports in excel and maintaining data
- Has a basic understanding of baby & kids products
Key Performance Areas
- Structured planning & execution based on business direction.
- Clear and effective communication.
- Ecosystem coordination (supply chain, customers, internal relations).
- Publishing CRM reports
- Address: Santacruz Office, Pincode-400054
- Work Week - Mon-Sat
- Work Hours - 10 AM – 7 PM
- Requirement – Operations & Customer Care Executive
- Location - Mumbai
- Experience – 2 to 4 years
- Background - E-commerce platform background preferred / logistics background
People and behaviour as Brand Trait
- Integrity
- Trust
- Excellence
-Hard-working
- Team Work
- Willing to learn & be proactive
Salary bracket:
CTC: UPTO ₹2.5 – ₹4.5 Lakh per annum
Uptot is one of India’s first Preloved (second hand) E-commerce marketplace in the baby + toddler ecosystem,
with the vision of creating circular economies in one of the largest growing e-commerce
sectors in the world.
With a resolute mission of creating a community that cares about high-quality products and
saving the environment, we strive to bring pre-loved high-quality baby items at
affordable prices to our parents.
Through transparency, integrity, and sustainability-centric values, we are committed to solving
colossal issues of expensive child upbringing and of India’s waste industry, while bringing
long-term value to our investors, community, and environment.
Uptot Website- https://uptot.in/
Uptot Instagram handle - https://www.instagram.com/uptot.official/
Raiaskaran Group is the parent company for UPTOT.
LOCATION: MUMBAI
JOINING DATE: IMMEDIATE
Position - Operations & Customer Care Executive
Years of Experience - 2-4 years
Professional Qualification - BS/BE/BBA/BComm/ BMS – Experience in CRM, Operations, Logistics
Specific Attributes & Non-Negotiables
- Knowledge of deliveries and backend operations/ logistics
- Ecommerce website background knowledge
- Can handle & learn to manage a basic shopify website
- Good communication skills (talking, email)
- Knowledge of operations processes
- Must have the ability to create and manage relationships across socioeconomic strata
- Futuristic, Conversationalist and Collaborator (Both within and outside the team)
- Must have experience with telecommunications, coordination, and handling logistics
- Build and maintain relations with customers & handle customer grievances
- Can handle basic social media communications & email marketing
- Creating reports in excel and maintaining data
- Has a basic understanding of baby & kids products
Key Performance Areas
- Structured planning & execution based on business direction.
- Clear and effective communication.
- Ecosystem coordination (supply chain, customers, internal relations).
- Publishing CRM reports
- Address: Santacruz Office, Pincode-400054
- Work Week - Mon-Sat
- Work Hours - 10 AM – 7 PM
- Requirement – Operations & Customer Care Executive
- Location - Mumbai
- Experience – 2 to 4 years
- Background - E-commerce platform background preferred / logistics background
People and behaviour as Brand Trait
- Integrity
- Trust
- Excellence
-Hard-working
- Team Work
- Willing to learn & be proactive
Salary bracket:
CTC: UPTO ₹2.5 – ₹4.5 Lakh per annum
💡 Quick Summary
Seeking a career-building opportunity? The Operations Customer Care Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.