Job description
Job Title: Operations Director-National Location: National Salary: Competitive Hours per week: Monday to Friday - 40 hours per week Business Overview OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be. Job Overview We are currently recruiting for an Operations Director-National to join our passionate and driven team. The Operations Director will join the senior leadership team within OCS and will be responsible for the delivery of a high profile, high value prestigious Prison and Custodial contracts across the Technical Services Hard FM business. The successful candidate will be the executive appointed director responsible for the health, safety, wellbeing and profitability of the contract. The successful candidate will hold and maintain positive executive customer relationships, support business growth opportunities, and strongly collaborate with national colleagues to deliver a positive, proactive, and progressive environment. Key Responsibilities: Provide leadership, inspiration, and control of the contract/ Full budgetary responsibility for the contract and associated cost base Lead by example in culture of safety, opportunity, inclusiveness, and diversity Deliver contract built on leading edge technical engineering standards, solutions and technology Deliver the contract to achieve 100% statutory compliance, KPI adherence and critical engineering asset framework protecting and enhancing customer assets Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration Champion of SME engagement, circular economy and experience in local community support initiatives Commercially astute, delivering contracts within combination of framework contracts such as NEC4 Maximise the potential of OCS, leverage relationships and implement solutions which drive productivity and service enhancements Ensure that the contract team are provided with the necessary levels of support from the wider OCS team. Ensure the business operates in compliance with OCS business processes, procedures and policies. About You: Applicants must have the right to work in the UK Extensive experience of working in a similar role for a Hard Services / Facilities Management service provider. Qualified to degree level or have extensive experience at Senior Management level running hard services and/or facilities management contracts within the Prison and Custodial service Strong understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services Strong commercial and financial acumen Demonstrable track record of successfully working with private and public sector clients. A decisive individual with the ability to work well under pressure. Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team. Self-motivated and enthusiastic, with good time management and leadership skills. A creative thinker, with the ability to develop a solution as well as analyse the problem. Benefits Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to CHROMA , our internal colleague-led diversity and inclusion community - join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for