Operations Executive

Overview: As a Collection Executive, you will be responsible for contacting customers who have overdue payments and negotiating payment plans to ensure prompt repayment. You will work closely with internal teams to resolve outstanding issues and maintain accurate records of all collections activities.

Responsibilities:

• Contacting Customers: Reach out to customers with overdue payments via phone, email, or other communication channels to discuss their outstanding debts.

• Negotiating Payment Plans: Negotiate payment plans with customers based on their financial situation, company policies, and regulatory requirements.

• Resolving Disputes: Investigate and resolve any disputes or discrepancies related to payments or billing issues.

• Maintaining Records: Keep detailed records of all collections activities, including customer interactions, payment arrangements, and account updates.

• Monitoring Accounts: Monitor accounts receivable aging reports and prioritize collections efforts based on the age and amount of overdue payments.

• Escalating Issues: Escalate unresolved issues to higher management or legal department when necessary, following company policies and procedures.

• Providing Customer Support: Assist customers with inquiries related to their accounts, payment options, and any other related issues.

• Compliance: Ensure compliance with all relevant regulations, such as fair debt collection practices and data protection laws.

• Reporting: Prepare regular reports on collections activities, including progress updates, trends, and performance metrics.

Job Type: Full-time

Pay: ₹16,000.00 - ₹21,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Work Location: In person