Operations Executive

Position: Client Relations & Operations Executive (Raipur)

Location: Raipur, Chhattisgarh

Salary: ₹2.5 LPA (₹18,000 per month)

Training/Probation Period: 1 month mandatory training before formal joining.

Job Description:

We are seeking a confident and well-communicated Client Relations & Operations Executive for Raipur. The role requires proactive communication skills, the ability to manage client relationships, and resolve conflicts effectively.

Key Responsibilities:

• Engage confidently with high-level authorities, including 5-star hotels, to pitch and discuss partnerships.

• Resolve disputes between shopkeepers and customers in a professional manner.

• Handle customer queries via email and draft appropriate responses.

• Convince shopkeepers to offer deals and permissions for screen placements in their outlets.

• Onboard and connect with local vendors, including vegetable sellers (sabzi vendors) and milk delivery service providers (dairy vendors), to expand our platform.

• Work closely with the delivery manager to address customer complaints.

• Maintain a calm and tactful approach when facing challenging situations.

Requirements:

• Excellent communication and interpersonal skills.

• Confidence in approaching and communicating with various authorities.

• Ability to work in a team and manage customer relations effectively.

• Strong problem-solving skills and dispute resolution capabilities.

• A long-term commitment to the company.