Job Description
Job Title: AVP – Client Outreach
Location: India
Job Overview
In today’s highly regulated Financial Services sector, it is critical that Deutsche Bank adheres to these rules and regulations for all its entities throughout the globe. A significant number of these new regulations require Deutsche to obtain specific documentation directly from its clients in order to ensure compliance.
This can be a significant challenge for the bank due to the differing local regulations governing our entities and the multiple products that clients may trade across multiple jurisdictions and countries. This can also be a significant challenge to our clients given the number of requests for data.
The Client Outreach team was created in Q1 2016, and is expanding in 2021 to build a central outreach capability within Client Data Services with shared goals of creating best practice, process efficiency and achieve improved compliance and timely remediation. The remit of the team is to service cross divisional outreach requirements arising from Regulatory, Tax, KYC and Off-boarding drivers. The team is global in nature with a footprint in London, Birmingham, Jacksonville, Bangalore & Singapore and is responsible for the coordination, project management, query handling and communication to clients as part of regulatory programs across the bank
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under child care assistance benefit (gender neutral)
Flexible working arrangements
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
To manage an Outreach or multiple Outreach campaigns within the department and be responsible for the in-scope population and work allocation of those projects, developing a deep understanding of the process and regulatory requirements.
To be responsible for the performance of the resource assigned to that Outreach and supervise individual contributors in that any operational and transactional processes under the teams’ remit are performed within agreed policies and procedures. Ensure that key process and risk indicators, controls, service levels are adhered to as well as creating a strong culture of risk mitigation and management e.g. Coordinating work, dependencies and resources
Act as an escalation point for the process and be required to foster relationships with various stakeholders and vendors.
To effectively communicate and interact with key clients and stakeholders in query management and outreach topics and ensure accurate MI is created and delivered back to local and functional stakeholders as required
Work alongside CTB resource to look for opportunities to realign the team to ensure we can meet Business deadlines and more junior members in their work and development.
Your skills and experience
Strong organizational skills and effective problem solving and mediation skills
Proven ability to cope with conflict and critical deadlines and flexible and adaptable to change given the nature of the role and potential priority changes
Proficient with MSOffice – especially intermediate and above Excel skills
Ability to learn and understand various regulatory requirements to provide effective client support
Understanding of Client On-Boarding process / systems and industry initiatives around Regulation would be beneficial
Experience in ISDA, CSA and general derivative documentation required
Excellent communication skills – both written and verbal
How we’ll support you
Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Location: India
Job Overview
In today’s highly regulated Financial Services sector, it is critical that Deutsche Bank adheres to these rules and regulations for all its entities throughout the globe. A significant number of these new regulations require Deutsche to obtain specific documentation directly from its clients in order to ensure compliance.
This can be a significant challenge for the bank due to the differing local regulations governing our entities and the multiple products that clients may trade across multiple jurisdictions and countries. This can also be a significant challenge to our clients given the number of requests for data.
The Client Outreach team was created in Q1 2016, and is expanding in 2021 to build a central outreach capability within Client Data Services with shared goals of creating best practice, process efficiency and achieve improved compliance and timely remediation. The remit of the team is to service cross divisional outreach requirements arising from Regulatory, Tax, KYC and Off-boarding drivers. The team is global in nature with a footprint in London, Birmingham, Jacksonville, Bangalore & Singapore and is responsible for the coordination, project management, query handling and communication to clients as part of regulatory programs across the bank
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under child care assistance benefit (gender neutral)
Flexible working arrangements
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
To manage an Outreach or multiple Outreach campaigns within the department and be responsible for the in-scope population and work allocation of those projects, developing a deep understanding of the process and regulatory requirements.
To be responsible for the performance of the resource assigned to that Outreach and supervise individual contributors in that any operational and transactional processes under the teams’ remit are performed within agreed policies and procedures. Ensure that key process and risk indicators, controls, service levels are adhered to as well as creating a strong culture of risk mitigation and management e.g. Coordinating work, dependencies and resources
Act as an escalation point for the process and be required to foster relationships with various stakeholders and vendors.
To effectively communicate and interact with key clients and stakeholders in query management and outreach topics and ensure accurate MI is created and delivered back to local and functional stakeholders as required
Work alongside CTB resource to look for opportunities to realign the team to ensure we can meet Business deadlines and more junior members in their work and development.
Your skills and experience
Strong organizational skills and effective problem solving and mediation skills
Proven ability to cope with conflict and critical deadlines and flexible and adaptable to change given the nature of the role and potential priority changes
Proficient with MSOffice – especially intermediate and above Excel skills
Ability to learn and understand various regulatory requirements to provide effective client support
Understanding of Client On-Boarding process / systems and industry initiatives around Regulation would be beneficial
Experience in ISDA, CSA and general derivative documentation required
Excellent communication skills – both written and verbal
How we’ll support you
Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Expert position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
