Operations Intern

Location

Begumpet, Hyderabad, Telangana

Benefits

Pulled from the full job description

Full job description

Job Title: Client Relationship Associate

Company: NNIIT

Location: Hyderabad

About NNIIT:

NNIIT is a fast-growing company dedicated to personalization as a solution for all competitive, board, and entrance examinations through AI & Neuro-advanced technology. We are looking for an empathetic and proactive Customer Success Manager (CSM) to ensure customer satisfaction, retention, and long-term success.

Key Responsibilities:

Act as the primary point of contact for assigned customers, ensuring a seamless onboarding experience

Engage with customers regularly through virtual meetings, calls, and emails to understand their needs and provide solutions

Assist students and parents in effectively using NNIIT’s products and services

Track customer progress, usage patterns, and address concerns proactively

Ensure high customer retention rates by delivering exceptional support and guidance

Gather customer feedback and collaborate with internal teams to enhance the product experience

Identify opportunities for upselling and cross-selling additional services

Manage and resolve customer issues efficiently to maintain high satisfaction levels

Maintain accurate records of customer interactions and progress

Conduct training sessions, webinars, and engagement activities to drive product adoption

Requirements:

Bachelor’s degree in Business, Marketing, B.Tech in Science streams (Computer Science, IT, Electronics, Mechanical, etc.), or a related field

Strong communication and interpersonal skills

Ability to build and maintain long-term relationships with customers

Problem-solving mindset with a customer-first approach

Prior experience in customer success, account management, or client servicing is a plus but not mandatory

Perks & Benefits:

Health Insurance coverage for employees

Competitive performance-based incentives

Career growth opportunities within the company

Hands-on training and mentorship

A dynamic and fast-paced work environment

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Health insurance

Provident Fund

Schedule:

Day shift

Fixed shift

Supplemental Pay:

Performance bonus

Ability to commute/relocate:

Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you Immediate joiner?

Education:

Bachelor's (Required)

Language:

Telugu (Required)

Work Location: In person