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Operations Lead| Contact Centre| BPO |Call centre

Place of work Ahmedabad
Contract type -
Start date 2 weeks ago
Salary -

Job details

Job description, work day and responsibilities

POSITION : - Team Leader - Operations

LOCATION : - Chennai, India

JOB PROFILE : -
• Educate / Remind & Review their respective team / individuals on their KRA goals & targets.
• Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
• Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
• Manage team’s KRA goals and target achievement.
• Take ownership of cases political or technical, keeping track & following up on escalated cases.
• Ensure progress of cases through backlog review.
• Notify / discuss with manager on cases that require technical assistance or which needs to be managed politically.
• Identify Knowledgebase availability & create / publish new Knowledge Base Articles.
• Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.
• To train engineers on topics those are identified by the escalation leads.

DESIRED PROFILE : -

A mature goal-oriented professional with
• Overall experience of 5-6 Years
• 1-2 years managing technical support
• Ability to manage Client relationships
• Team / people management,
• Proven track record in
• Resource Management (Roistering / Scheduling / Case Management),
• Metrics Management,
• Goal setting (KRA),
• Conduct Reviews

Company address

India
Gujarat
Ahmedabad Show on map Get directions
Company Name: Movate
You will be redirected to another website to apply.
Apply On Website
Offer ID: #972763, Published: 2 weeks ago, Company registered: 10 months ago

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