Operations Lead| Contact Centre| BPO |Call centre

C

Confidential

Tally Caller Needed For calling process.

Confidential • Vadodara, Gujarat • via OLX

8 days ago

Full–time

No Degree Mentioned

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Job description

Tally Caller required

Interested person can drop your contact.

Location : S- 210 Sanket heights, sunpharma road , Vadodara

Full time / Part time [ office based ]

Good communication skills

Competitive Salary and incentive

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Movate

Operations Lead- Contact Centre/ BPO /Call centre

Movate • Vadodara, Gujarat • via Jobrapido.com

3 days ago

Full–time

No Degree Mentioned

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Apply on Expertini | India Jobs Expertini

Job description

POSITION: - Team Leader - Operations

LOCATION: - Chennai, India

JOB PROFILE:-

• Educate/Remind & Review their respective team/individuals on their KRA goals & targets.

• Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.

• Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.

• Manage team’s KRA goals and target achievement.

• Take ownership of cases – political or technical, keeping track & following up on escalated cases.

• Ensure progress of cases through backlog review.

• Notify/discuss with manager on cases that require technical assistance or which needs to be managed politically.

• Identify Knowledgebase availability & create/publish new Knowledge Base Articles.

• Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training.

• To train engineers on topics those are identified by the escalation leads.

DESIRED PROFILE:-

A mature goal-oriented professional with

• Overall experience of 5-6 Years

• 1-2 years managing technical support

• Ability to manage Client relationships

• Team/ people management,

• Proven track record in

• Resource Management (Roistering / Scheduling / Case Management),

• Metrics Management,

• Goal setting (KRA),

• Conduct Reviews