Operations Manager

Job Description

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

· Ensure operational delivery is in line with operational and / or contractual obligations

· Data follow up on Marketing campaigns, Online Queries, handle customer & client escalations.

· Seek to continually improve processes to enhance performance and utilization

· Provide on-going support, development, empowerment and positive reinforcement to Team Leaders and Advisors.

· Measure and manage the team and ensure that the team meets performance targets

Portfolio Management – Provide insights & intelligence to brand based on portfolio analysis basis customer demographics.. Analyse business data identifying and highlighting trends to the management team

· Provide input and participate in client calibration sessions

· Create performance goals for all Team Leaders and conduct midyear and annual reviews

· Provide relevant internal and external reports as per the business unit requirement

Key Skills and knowledge:

· Experience in Project Management is preferred

-. Should be able to exhibit analytical skills, decision-making ability, understand client sensitivity, have a solutions mindset

Needs to work from the office

· Assertive, High energy levels

· Strong Interpersonal Skills and ability to interact effectively with stakeholders

· Flexible, adaptable and demonstrate teamwork skills

· Ability to multi-task, Planning and project management skills

· Result orientation, Process Oriented, Ability to handle stress, Ability to motivate

· Ability to learn quickly

· Ability to prioritize, meet deadlines, deliver stretch assignments

· Strong business acumen

· Proficient in MS Office. Good knowledge of Power point and Excel (including formulas and functions, pivot tables).

· Knowledge of Organizational structure, workflow and operating procedures

· Leadership, Analytical, Good people management skills along with the ability to present

Educational Qualification: Graduation in any stream

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:
IND Mumbai - Symphony IT Park - Mumbai02

Language Requirements:

Time Type:

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