Job Description
Are you skilled at building strong relationships with clients and identifying new market opportunities? Do you thrive in overseeing business growth projects and driving operational success? If you're looking for a fresh challenge with a growing company, we want to hear from you!
About This Role
As Operations Manager, you’ll play a crucial role in ensuring the operational and commercial success of our asbestos team. Working alongside the Head of Asbestos and other senior leaders, you’ll lead Project Managers and field staff to deliver client projects to the highest standards, meeting both contractual and business objectives.
You’ll will manage key client accounts nationally, will use internal and external management information for the team and for clients to drive performance improvement, and ensure high levels of productivity from all field based activity.
About You
We’re looking for someone with the skills and drive to excel in this role. You’ll have the technical expertise to deliver at a high level, a strong customer focus, and the ability to organise resources effectively to get the job done. With excellent interpersonal and communication skills, a knack for learning quickly, and a results-driven mindset, you’ll thrive in exceeding expectations and achieving success.
Required
P402,P403, P404 qualifications
Desirable
Construction or surveying HND or Degree
Scientific/Maths A-levels, or science HND.
P401/S301/W504 qualifications
Key Accountabilities Responsibilities
Operational Performance – you will ensure the achievement of all agreed operational performance targets in accordance with key business objectives, service plan objectives and contractual obligations with each and every client.
Commercial Performance – you will ensure the achievement of all agreed financial performance targets (turnover, gross profit and net profit) in accordance with key business objectives and service plan objectives.
Customer Relationship Management – you will foster positive, productive and long-lasting relationships with each of our clients. You will be the main operational point of client contact and as such have responsibility for both providing advice to clients on all aspects of asbestos management and for management of the relationship and contract that exists with each client.
You will provide effective leadership and management through the line management structure and ensure line management activities are delivered to a consistently high standard.
Health & Safety – you will embed a strong health and safety culture within the field based team through appropriate induction and on-going training and briefings.
Management Information – you will produce appropriate standardised monthly management information for the team (balanced scorecard) and for all clients (KPI reports) to ensure we meet all contractual targets.
Auditing – you will support the delivery of robust auditing processes and instil a compliance culture with the field based team.
In conjunction with the Head of Asbestos and Technical Manager (Asbestos) you will provide technical support to the delivery of surveying and analytical projects, including project management, scoping, and compliance risk assessment.
Advice and Consultancy – in conjunction with the Head of Asbestos and Technical Manager (Asbestos) you will provide advice, consultancy and training to clients.
Benefits
Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.
We Also Provide Colleagues With
Competitive salary and transparent salary bands
Commitment to super flexible and remote hybrid working where applicable
37.5-hour working week
26 days annual leave plus 8 Bank Holidays (pro rata)
Additional leave for length of service up to 31 days each year
Opportunity to buy additional annual leave or sell surplus leave
Enhanced employer pension contributions of 4% when you contribute 6%
Enhanced maternity and paternity pay
Regular Learning and Development opportunities
Regular company social events including an annual summer BBQ
Cycle to work scheme, offering savings of at least 32% on a new bike and cycle safety accessories
Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
Access to an online platform providing employee discounts on hundreds of high street brands
Life insurance/Death in service offering 2 x salary cover from day one of employment
Access to private healthcare
Paid sick leave allowance each year
Free eye tests and contribution towards new glasses/frames
Access to Employee Assistance Programme
Referral programme offering up to £2,000
Option for personal use of company vehicle (subject to eligibility)
Access to paid volunteering days in support of local charities/initiatives
Length of service reward
Wellness programmes including annual flu jab
Welcome goodie bag
About This Role
As Operations Manager, you’ll play a crucial role in ensuring the operational and commercial success of our asbestos team. Working alongside the Head of Asbestos and other senior leaders, you’ll lead Project Managers and field staff to deliver client projects to the highest standards, meeting both contractual and business objectives.
You’ll will manage key client accounts nationally, will use internal and external management information for the team and for clients to drive performance improvement, and ensure high levels of productivity from all field based activity.
About You
We’re looking for someone with the skills and drive to excel in this role. You’ll have the technical expertise to deliver at a high level, a strong customer focus, and the ability to organise resources effectively to get the job done. With excellent interpersonal and communication skills, a knack for learning quickly, and a results-driven mindset, you’ll thrive in exceeding expectations and achieving success.
Required
P402,P403, P404 qualifications
Desirable
Construction or surveying HND or Degree
Scientific/Maths A-levels, or science HND.
P401/S301/W504 qualifications
Key Accountabilities Responsibilities
Operational Performance – you will ensure the achievement of all agreed operational performance targets in accordance with key business objectives, service plan objectives and contractual obligations with each and every client.
Commercial Performance – you will ensure the achievement of all agreed financial performance targets (turnover, gross profit and net profit) in accordance with key business objectives and service plan objectives.
Customer Relationship Management – you will foster positive, productive and long-lasting relationships with each of our clients. You will be the main operational point of client contact and as such have responsibility for both providing advice to clients on all aspects of asbestos management and for management of the relationship and contract that exists with each client.
You will provide effective leadership and management through the line management structure and ensure line management activities are delivered to a consistently high standard.
Health & Safety – you will embed a strong health and safety culture within the field based team through appropriate induction and on-going training and briefings.
Management Information – you will produce appropriate standardised monthly management information for the team (balanced scorecard) and for all clients (KPI reports) to ensure we meet all contractual targets.
Auditing – you will support the delivery of robust auditing processes and instil a compliance culture with the field based team.
In conjunction with the Head of Asbestos and Technical Manager (Asbestos) you will provide technical support to the delivery of surveying and analytical projects, including project management, scoping, and compliance risk assessment.
Advice and Consultancy – in conjunction with the Head of Asbestos and Technical Manager (Asbestos) you will provide advice, consultancy and training to clients.
Benefits
Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.
We Also Provide Colleagues With
Competitive salary and transparent salary bands
Commitment to super flexible and remote hybrid working where applicable
37.5-hour working week
26 days annual leave plus 8 Bank Holidays (pro rata)
Additional leave for length of service up to 31 days each year
Opportunity to buy additional annual leave or sell surplus leave
Enhanced employer pension contributions of 4% when you contribute 6%
Enhanced maternity and paternity pay
Regular Learning and Development opportunities
Regular company social events including an annual summer BBQ
Cycle to work scheme, offering savings of at least 32% on a new bike and cycle safety accessories
Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
Access to an online platform providing employee discounts on hundreds of high street brands
Life insurance/Death in service offering 2 x salary cover from day one of employment
Access to private healthcare
Paid sick leave allowance each year
Free eye tests and contribution towards new glasses/frames
Access to Employee Assistance Programme
Referral programme offering up to £2,000
Option for personal use of company vehicle (subject to eligibility)
Access to paid volunteering days in support of local charities/initiatives
Length of service reward
Wellness programmes including annual flu jab
Welcome goodie bag
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager – Asbestos position is now open for candidates interested in the Office Assistant Jobs sector. This role in Launceston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.