Job Description
Required Candidate profile
Complaint management, Data management, Strong Governance, Customer Campaigns. Support Operations development using quantitative measures.
• Demonstrates in-depth knowledge of key performance indicators
• Develops and applies tactics to deliver service level agreements on a day to day basis (forecasting workload / providing requisite staffing / managing day to day technology issues etc.)
• Establishes systems and processes to ensure sustained levels of performance
• Transaction Monitoring to Improve Performance
• Uses appropriate tools / mechanism to report/review performance and take corrective action where required
• Demonstrates ability to anticipate potential problems and take appropriate corrective actions
• Uses quality techniques/tools to improve processes on a day to day basis
• Effectively responds to client requirements at a short notice by realigning priorities
• Converts reports into meaningful analysis and quantifiable action
Job Type: Full-time
Salary: ₹400,000.00 - ₹650,000.00 per year
Schedule:
• Morning shift
Experience:
• BPO Operations management: 3 years (Required
Complaint management, Data management, Strong Governance, Customer Campaigns. Support Operations development using quantitative measures.
• Demonstrates in-depth knowledge of key performance indicators
• Develops and applies tactics to deliver service level agreements on a day to day basis (forecasting workload / providing requisite staffing / managing day to day technology issues etc.)
• Establishes systems and processes to ensure sustained levels of performance
• Transaction Monitoring to Improve Performance
• Uses appropriate tools / mechanism to report/review performance and take corrective action where required
• Demonstrates ability to anticipate potential problems and take appropriate corrective actions
• Uses quality techniques/tools to improve processes on a day to day basis
• Effectively responds to client requirements at a short notice by realigning priorities
• Converts reports into meaningful analysis and quantifiable action
Job Type: Full-time
Salary: ₹400,000.00 - ₹650,000.00 per year
Schedule:
• Morning shift
Experience:
• BPO Operations management: 3 years (Required
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager| BPO position is now open for candidates interested in the BPO Jobs sector. This role in Uttar Pradesh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
