Operations Manager

Company Description

Welcome to Grand Continent Hotels – Experience True Hospitality Across India's Vibrant Cities. At Grand Continent Hotels, we redefine comfort, convenience, and luxury for travelers across some of India’s most dynamic destinations. Our hotels are designed to blend modern amenities with warm hospitality, offering guests a seamless balance of business efficiency and personal relaxation. From bustling corporate hubs to serene getaway destinations, our hotels provide a consistently premium experience. Our commitment goes beyond great rooms — we focus on creating inspiring spaces where guests can connect, collaborate, and celebrate.

Role Description

This is a full-time, on-site Operations Manager role located in Dwarka. The Operations Manager will oversee day-to-day operations, manage staff, coordinate with departments to ensure smooth operations, and maintain high-quality standards in customer service. The role involves implementing strategies to optimize efficiency, resolve operational issues, and enhance guest satisfaction.

Qualifications & Experience

• Strong leadership and management skills

• Minimum of 10 years experience in hospitality or hotel management

• Excellent communication and interpersonal skills

• Ability to problem-solve and make effective decisions

• Knowledge of budgeting and financial management

• Experience in staff training and development

• Attention to detail and organizational skills

• Bachelor's degree in Hospitality Management or related field

• Manage budgets and financial plans and control expenditure

• Maintain statistical and financial records

• Plan and organize accommodation, catering and other hotel services

• Promote and market the business

• Manage staff and provide training when necessary

• Resolve problems and handle complaints from customers

• Ensure that all rooms and public areas are clean and tidy

• Ensure security is effective

• Carry out inspections of property and services

Interested candidate may please send your resume to - shweta.suryavanshi@grandcontinenthotels.com

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