Job Description
Hey There.
We Openings for OPS Manager Hyderabad locations
Experience:
8 - 14 yr(s).
Salary:
8 - 12 Lac(s)
Location:
Hyderabad/Secunderabad
Business Acumen:
Process Metrics review with the senior management and the team
Identifying, recommending and implementing ways to increase the productivity and the quality of the team
Adherence to company policies
Ensuring the process meets the defined Service Levels
ISO and HIPAA compliance Drive Results
Planning & Organizing:
Creating Growth Path/Succession Planning for the process
Effective Resource Utilization
Directing & Monitoring
Define and review KRA of Leads and AMs Manages day to day Operations.
Control Absenteeism and Attrition in the Process
Accountability
Timely reporting of deliverables like Performance Incentive, Internal Dashboards.
Attend to Process Escalation and provide effective solutions
Responsible for Balance Score Card and its parameters
Attend to Client calls, Status Meeting and Client Feedback.
Review and Regulate SOP (d) Problem Solving & Decision making
Is able to identify problems and take decisions independently
Provides solutions to individual and organizational challenges
People Management
Managing Self
Identify and participate in training / developmental programs
Inspiring Others / Managing Teams
Coaches and mentors Team Leads & AMs
Hiring as per the process requirements
Works with Cross-Functional Teams to ensure that both internal and external customers needs are met. Desired skill sets
Process SLA
Telephone etiquettes / MS office / Effective communication
Good analytical skills
People Management (Feedback and Counseling)
Presentation
Coaching and Mentoring
CTC : 13.4 LPA
For More Deatils plz feel free to cal me or whats app me @
We Openings for OPS Manager Hyderabad locations
Experience:
8 - 14 yr(s).
Salary:
8 - 12 Lac(s)
Location:
Hyderabad/Secunderabad
Business Acumen:
Process Metrics review with the senior management and the team
Identifying, recommending and implementing ways to increase the productivity and the quality of the team
Adherence to company policies
Ensuring the process meets the defined Service Levels
ISO and HIPAA compliance Drive Results
Planning & Organizing:
Creating Growth Path/Succession Planning for the process
Effective Resource Utilization
Directing & Monitoring
Define and review KRA of Leads and AMs Manages day to day Operations.
Control Absenteeism and Attrition in the Process
Accountability
Timely reporting of deliverables like Performance Incentive, Internal Dashboards.
Attend to Process Escalation and provide effective solutions
Responsible for Balance Score Card and its parameters
Attend to Client calls, Status Meeting and Client Feedback.
Review and Regulate SOP (d) Problem Solving & Decision making
Is able to identify problems and take decisions independently
Provides solutions to individual and organizational challenges
People Management
Managing Self
Identify and participate in training / developmental programs
Inspiring Others / Managing Teams
Coaches and mentors Team Leads & AMs
Hiring as per the process requirements
Works with Cross-Functional Teams to ensure that both internal and external customers needs are met. Desired skill sets
Process SLA
Telephone etiquettes / MS office / Effective communication
Good analytical skills
People Management (Feedback and Counseling)
Presentation
Coaching and Mentoring
CTC : 13.4 LPA
For More Deatils plz feel free to cal me or whats app me @
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager ITES|BPO position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.