Operations Manager

Property and Asset Management

How We support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:
• Co-Parenting Leave: 10 Days
• Employee Assistance Programme (EAP): Santulan
• Crèche Benefit
• Group Medical Coverage (GMC) Default plan: Option of INR 300,000 that covers self, spouse, children and parents / in-laws
• Personal Accident Insurance: 2 x ABS (Minimum of INR 500,000 and Maximum of INR 3,000,000)
• Term Life Insurance: 2 x ABS (Minimum of INR 700,000 and Maximum of INR 10,000,000)

What this job involves:

Keeping a tab on the essential details

Achieving a balance between seeing the big picture and attending to details is top of your mind. To deliver high-quality property management services, you’ll ensure your team has relevant and up-to-date skills. To keep finances on track, you’ll monitor and create budget plans and management reports based on business objectives. Part of your responsibilities is also being our liaison officer who takes charge of our major programmes on-site and coordinates with the relevant parties.

Lead the property team in meeting the client’s objectives while overseeing the management, operations, specialty leasing, marketing, and financial aspects of a shopping center. This position calls for an assertive, professional leader with strong management skills and the ability to work collaboratively with on-site personnel, corporate JLL employees and client representatives. Other important factors for success include identifying and deploying best practices, as well as the ability to manage and perform to the best interest of JLL and the client.

Driving excellent daily operations

As the person in charge, you’ll manage the site’s daily activities and ensure that all essential operational processes are followed. You’ll also see to it that both the property’s interior and exterior are well-maintained. You’ll do this by performing regular site inspections and conducting fire and other evacuations as scheduled in accordance with the health and safety requirements.
• Maintain safety, cleanliness and integrity of all areas of buildings, systems and equipment for all property users
• Prepare team to respond in emergency and crisis situations
• Have thorough knowledge of area market including all competitive properties and area demographics
• Maintain an appropriate level of involvement in community affairs representing both the property’s interest and the interest of JLL
• Enforce all tenant lease requirements
• Manage the activities of the property’s marketing manager
• Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales
• Work in conjunction with property’s leasing agent to execute new and renewal leases to meet or exceed client objectives
• Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue
• Maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs
• Negotiate all tenant rent reduction or termination requests the property’s leasing agent to ensure budgeted leasing activity occurs
• Develop and implement an annual business plan to achieve budgeted net operating income for property
• Manage property’s capital expenditures to budgeted levels
• Direct the preparation and implementation of all annual financial reports including the annual budget, management plan, marketing plan, marketing budget, and annual report
• Direct the preparation and submission of all monthly/ quarterly financial reports, forecasts and sales reports
• Monitor the collections of all rents and execute appropriate collection process

Promoting client satisfaction

Are you keen on keeping clients happy? In this role, you’ll build and maintain positive client relationships by providing excellent customer services that follow key performance indicators agreed by the client and the company. You’ll also handle client queries, attend meetings and coordinate with the local authorities as required.
• Establish and maintain an effective working relationship with the client
• Function as primary point of contact to client for all issues relating to the property
• Interact frequently with client and their team to ensure consistent high-quality interaction
• Formally communicate as appropriate with client to inform him/ her of activities at the property to enhance his/ her opinion of the quality of management services delivered

Sound like you? To apply you need to be:

A seasoned expert

Do you have a diploma or a degree in estate management, building services, engineering or similar courses? Do you have at least six years of experience and technical expertise in facilities management in a retail/ commercial setup? If you said yes to all these, then you are what we’re looking for.

A people person

Teamwork is the backbone of a company’s success. As the person in charge, you will mentor, motivate and train team members, promoting a culture of camaraderie in the process. Your strong communication skills and excellent work ethics may also help you win the job.
• Direct and supervise the activities of all property employees
• Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports
• Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms
• Coordinate appropriate training for property personnel
• Establish course of action for team to accomplish goals and evaluate results

Proficient and analytical

At JLL, we believe that proficiency is key to client satisfaction. That’s why we want you to have a strong business and management background, and the ability to resolve problems effectively and efficiently. Likewise, we want you to work well in a fast-paced work environment using the most recent technology.

Interested? An ideal candidate would need to have the following qualifications
• Are you a degree holder in electrical engineering, Facility services, Real Estate Advisory?
• You should have worked in a commercial property management role for at least five to ten years in the past.
• Have you received exposure to any technology-based utility management?
• Do you consider yourself a pro with Microsoft Office? If yes, you might be the candidate we’re in search for!
• Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety?
• Do you have a proven track record in rolling out improvement initiatives?
• Flexibility in working with a team.
• Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively.
• You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.
• Ability to multi-task in a fast paced, constantly changing environment
• Procedure oriented, ability to work a flexible schedule including overtime and workday changes

If you said yes to all these, then we encourage you to apply.

Required

Desired experience and technical skills
• Bachelor’s Degree or graduate/MBA or related field preferred
• Basic understanding PC hardware and connectivity components
• Strong knowledge of Windows OS & Office
• Basic understanding of WEB technologies and components
• Excellent phone skills, good listener
• Experienced in communicating with senior and executive level managers
• Good written and verbal communications

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better

India
Jharkhand
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