Operations Manager
Full job description
Job Ref: BES6530
Branch: St Ives Bay
Location: St Ives Bay, Saint Ives, Cornwall
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Various
Hours per week: 42-45
Posted date: 12/07/2025
Closing date: 14/08/2025
Who are we?
Coast Country Hotel Collection is a family of over 20 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for an Operations Manager
As the Operations Manager, you will be expected to take complete control and accountability for the day-to-day operations of the hotel, ensuring the management of the departments are meeting set criteria.
The ideal candidate will be a hands-on manager with excellent leadership skills and the ability to prioritise tasks. You should possess a strong operational background with at least 3 years’ experience.
Key Responsibilities of the role:
Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
Manage a team of Managers to ensure that all aspects of the business are well run, delivering company standards and customer expectations
Ensure that costs are controlled and that we maximise the productivity of the team through effective rostering, and ownership
Keeping the team up to date about departmental, hotel and company activities through daily communications to enable the team to communicate effectively with customers
Monitor and review customer feedback to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward
To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
Support the General Manager with projects as well as the daily operation of the hotel
To work with the management team to ensure that employees are well trained, efficient and enjoy their working environment so that they pass this on to our guests
Duty Management Shifts as required
Ensuring all employees consistently achieve product and hospitality service standards.
Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
To act on behalf of the General Manager in their absence.
To carryout quality training and coaching in a systematic and professional manner.
Monitor and comply with all company and legal statutory requirements.
Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
To carry out the departmental welcome induction to the set company standard.
Complete performance reviews in line with Company policy and ensure agreed objectives are set.
Requirements of the role:
Operations Manager or exceptional Senior Department Manager looking for their first Operations Manager position.
Strong rooms and food and beverage background
To be able to lead and motivate your team providing day to day leadership and direction
To be able to drive sales and profitability forward
Excellent Customer service skills, standards driven, good organisational skills
To be able to make decisions in a fast-paced environment and to enjoy it
Be able to use computer systems.
What do we offer?
Competitive salary
Excellent on-going support, training and development
28 days holiday including Bank Holidays per annum
Stakeholder Pension entitlement
Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
Food and Beverage discounts at all our hotels
On-going incentives and rewards
Opportunities to move between hotels and grow with the group
Meals on duty
More about us:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.
Welcome to the St Ives Bay Seafront Hotel in Cornwall
If you’re looking for a hotel that lets you make the most of the beach then the St. Ives Bay Hotel Cornwall could not be a better choice. Located right on the beachfront, you can be on the beach from your hotel room in no time at all. The beaches in St. Ives are ideal for having fun in the sea, getting a good tan, or just relaxing in good company.
The stunning beaches are not all that the famous coastal town of St. Ives has to offer. Our guests can also visit the world-class Tate art gallery, take a trip to stunning land’s end, see the historical St. Michael’s Mount castle, or visit the impressive Eden project. Spend the day exploring the coastline before kicking back at the spectacular St Ives Hotel for some RR. Learn more in our local guide.
The St. Ives Bay Hotel has 87 bedrooms, with a selection of single, twin, double, and family rooms available. Superior rooms are also available, and for some truly spectacular views we also have rooms overlooking the bay. A restaurant is located in the hotel that serves breakfast, dinner, and evening meals. Or maybe you fancy a drink and a snack in our bar instead.
However you choose to spend your time with us, the St Ives Bay Hotel Cornwall can’t wait to welcome you.