Operations Manager|BPO

Top BPO in Kolkata

Hiring for Operations Manager

Domestic Banking Process

Looking for Diversity Candidates

Must be a tenured Deputy Manager or Manager on Papers in BPO

Exp in Banking or Insurance is Mandt

· Operations Manager is responsible for coaching and supervising a group of Team Leaders. This

position is also responsible for ensuring Client Service Level Agreement and financial expectations

are achieved.

· Analyze and maintain all Client Service Level Agreements; implement improvement plans as

needed.

· Maximize revenue generation to reach long and short term financial projects (i.e. data collection

for billable/non-billable hours, forecasting, budgeting, etc.)

· Selecting, training, developing and managing performance of direct reports and their associates

including planning and assigning work for staff in accordance with the organization’s policies and

applicable legal requirements.

· Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics

management reports)

· Create and maximize relationships with client partners.

· Provide leadership and guidance to direct reports to ensure consistent administration of company

policies and standards; define and implement any corrective actions needed to meet operational

performance targets.

· Conduct regular one-on-ones with direct reports to review individual performance, the

performance of their team and offer on-going developmental coaching.

· Create a positive work environment through employee engagement; resolve employee relation

issues in a professional and timely manner.

· Participate in cross functional meetings to review information received from operational support

functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues

and drive continuous improvement.

Incase Interested then mail your cv at [email protected] or call at