Job Description
Top BPO in Kolkata
Hiring for Operations Manager
Domestic Banking Process
Looking for Diversity Candidates
Must be a tenured Deputy Manager or Manager on Papers in BPO
Exp in Banking or Insurance is Mandt
· Operations Manager is responsible for coaching and supervising a group of Team Leaders. This
position is also responsible for ensuring Client Service Level Agreement and financial expectations
are achieved.
· Analyze and maintain all Client Service Level Agreements; implement improvement plans as
needed.
· Maximize revenue generation to reach long and short term financial projects (i.e. data collection
for billable/non-billable hours, forecasting, budgeting, etc.)
· Selecting, training, developing and managing performance of direct reports and their associates
including planning and assigning work for staff in accordance with the organization’s policies and
applicable legal requirements.
· Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics
management reports)
· Create and maximize relationships with client partners.
· Provide leadership and guidance to direct reports to ensure consistent administration of company
policies and standards; define and implement any corrective actions needed to meet operational
performance targets.
· Conduct regular one-on-ones with direct reports to review individual performance, the
performance of their team and offer on-going developmental coaching.
· Create a positive work environment through employee engagement; resolve employee relation
issues in a professional and timely manner.
· Participate in cross functional meetings to review information received from operational support
functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues
and drive continuous improvement.
Incase Interested then mail your cv at simmi@jobsexpert.in or call at
Hiring for Operations Manager
Domestic Banking Process
Looking for Diversity Candidates
Must be a tenured Deputy Manager or Manager on Papers in BPO
Exp in Banking or Insurance is Mandt
· Operations Manager is responsible for coaching and supervising a group of Team Leaders. This
position is also responsible for ensuring Client Service Level Agreement and financial expectations
are achieved.
· Analyze and maintain all Client Service Level Agreements; implement improvement plans as
needed.
· Maximize revenue generation to reach long and short term financial projects (i.e. data collection
for billable/non-billable hours, forecasting, budgeting, etc.)
· Selecting, training, developing and managing performance of direct reports and their associates
including planning and assigning work for staff in accordance with the organization’s policies and
applicable legal requirements.
· Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics
management reports)
· Create and maximize relationships with client partners.
· Provide leadership and guidance to direct reports to ensure consistent administration of company
policies and standards; define and implement any corrective actions needed to meet operational
performance targets.
· Conduct regular one-on-ones with direct reports to review individual performance, the
performance of their team and offer on-going developmental coaching.
· Create a positive work environment through employee engagement; resolve employee relation
issues in a professional and timely manner.
· Participate in cross functional meetings to review information received from operational support
functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues
and drive continuous improvement.
Incase Interested then mail your cv at simmi@jobsexpert.in or call at
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager|BPO position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.