Job Description
• About BPO Operations Manager Role
We are a leading Business Process Outsourcing (BPO) company looking for an experienced Operations Manager to join our team.
The successful candidate will be responsible for analyzing and maintaining client service level agreements, implementing improvement plans, and maximizing revenue generation.
Key Responsibilities:
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
• Selecting, training, developing, and managing performance of direct reports and their associates.
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).
• Create and maximize relationships with client partners.
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards.
• Conduct regular one-on-ones with direct reports to review individual performance and offer on-going developmental coaching.
• Participate in cross functional meetings to review information received from operational support functions.
• Attend business reviews with the client.
• Requirements:
• Associate degree in related field or equivalent experience.
• Minimum 10+ years of overall experience in BPO operations, including at least 2 years of progressive management experience.
• Experience in Content Moderation Process is mandatory.
• Demonstrated ability to coach and develop action plans, which maximize performance.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and follow through on items to completion while maintaining professional demeanor.
• What We Offer:
A dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the industry.
We are a leading Business Process Outsourcing (BPO) company looking for an experienced Operations Manager to join our team.
The successful candidate will be responsible for analyzing and maintaining client service level agreements, implementing improvement plans, and maximizing revenue generation.
Key Responsibilities:
• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
• Selecting, training, developing, and managing performance of direct reports and their associates.
• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).
• Create and maximize relationships with client partners.
• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards.
• Conduct regular one-on-ones with direct reports to review individual performance and offer on-going developmental coaching.
• Participate in cross functional meetings to review information received from operational support functions.
• Attend business reviews with the client.
• Requirements:
• Associate degree in related field or equivalent experience.
• Minimum 10+ years of overall experience in BPO operations, including at least 2 years of progressive management experience.
• Experience in Content Moderation Process is mandatory.
• Demonstrated ability to coach and develop action plans, which maximize performance.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and follow through on items to completion while maintaining professional demeanor.
• What We Offer:
A dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the industry.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager//Content Moderation process position is now open for candidates interested in the BPO Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
