Job Description
Leading Business Process Outsourcing (BPO) Company
Hiring for Operations Manager Position
Requirements:
• Must be an Operations Manager on paper in the BPO industry.
• Experience in International Voice Process is mandatory.
• Strong background in Operations Management and matrices.
• Over 8 years of overall experience.
Responsibilities:
Analyzing and Maintaining Client Service Level Agreements
Analyze and maintain all client service level agreements to ensure optimal performance. Implement improvement plans as needed to meet business objectives.
Maximizing Revenue Generation
Develop and implement strategies to maximize revenue generation, focusing on short-term and long-term financial projects, including data collection for billable and non-billable hours, forecasting, budgeting, and other key performance indicators.
Leadership and Team Management
Select, train, develop, and manage the performance of direct reports and their associates. Plan and assign work according to company policies and applicable laws.
Operational Reporting and Metrics Management
Manage and review operational reports, including attendance adherence, productivity, client scorecards, and metrics management reports. Analyze data to identify areas for improvement and implement corrective actions.
Clients and Stakeholder Relationships
Create and maximize relationships with client partners to drive business growth and satisfaction.
Employee Engagement and Development
Foster a positive work environment through employee engagement initiatives. Resolve employee relation issues promptly and professionally.
Cross-Functional Collaboration
Participate in cross-functional meetings to share information from operational support functions, such as training, HR, quality, WFM, and talent acquisition. Collaborate to define action plans that resolve issues and drive continuous improvement.
Candidate Profile:
• Associate degree in a related field with more than eight years of experience, preferably with two years of progressive management experience.
• Experience in International Voice Process.
• Minimum one year of experience as an Operations Manager.
• Demonstrated ability to coach and develop action plans to maximize performance.
• Excellent communication skills, both written and verbal.
• Able to organize and prioritize projects in a fast-paced business environment.
• Willingness to work a flexible schedule.
Qualification: Graduate
If interested, please email your CV at simmi@hiresquad.in
Hiring for Operations Manager Position
Requirements:
• Must be an Operations Manager on paper in the BPO industry.
• Experience in International Voice Process is mandatory.
• Strong background in Operations Management and matrices.
• Over 8 years of overall experience.
Responsibilities:
Analyzing and Maintaining Client Service Level Agreements
Analyze and maintain all client service level agreements to ensure optimal performance. Implement improvement plans as needed to meet business objectives.
Maximizing Revenue Generation
Develop and implement strategies to maximize revenue generation, focusing on short-term and long-term financial projects, including data collection for billable and non-billable hours, forecasting, budgeting, and other key performance indicators.
Leadership and Team Management
Select, train, develop, and manage the performance of direct reports and their associates. Plan and assign work according to company policies and applicable laws.
Operational Reporting and Metrics Management
Manage and review operational reports, including attendance adherence, productivity, client scorecards, and metrics management reports. Analyze data to identify areas for improvement and implement corrective actions.
Clients and Stakeholder Relationships
Create and maximize relationships with client partners to drive business growth and satisfaction.
Employee Engagement and Development
Foster a positive work environment through employee engagement initiatives. Resolve employee relation issues promptly and professionally.
Cross-Functional Collaboration
Participate in cross-functional meetings to share information from operational support functions, such as training, HR, quality, WFM, and talent acquisition. Collaborate to define action plans that resolve issues and drive continuous improvement.
Candidate Profile:
• Associate degree in a related field with more than eight years of experience, preferably with two years of progressive management experience.
• Experience in International Voice Process.
• Minimum one year of experience as an Operations Manager.
• Demonstrated ability to coach and develop action plans to maximize performance.
• Excellent communication skills, both written and verbal.
• Able to organize and prioritize projects in a fast-paced business environment.
• Willingness to work a flexible schedule.
Qualification: Graduate
If interested, please email your CV at simmi@hiresquad.in
💡 Quick Summary
Seeking a career-building opportunity? The Operations Manager//International Voice process//Kolkata position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.