Operations Officer I - 5517
Job description
Are you looking for a challenging role where you will have the opportunity to have a huge
impact on an industry leader?
Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?
If so, this role may be for you!
Position: Operations Officer II
Location: Mississauga, ON
Onsite role
Advantages
Be part of a great, close-knit team. Opportunity for 6 month contract with potential for extension and conversion to a permanent position.
Responsibilities
Locate the correct customer profile in our digital system based on the paper file provided.
Print relevant customer profile information and insert it into the corresponding paper folder.
Accurately log customer details for tracking, including file identifiers and preparation status.
Organize and box folders for efficient scanning, ensuring all materials are complete.
Complete assigned workload to meet SLA requirements for service and productivity.
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Coordinate with the scanning team and other departments to ensure smooth workflow and timely processing.
Support the timely and accurate completion of business processes
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
Works within well-defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework
Qualifications
Must haves:
1. Time management skills, Strong attention to detail, Strong organizational skills
2. Able to work in a fast-paced environment
3. Able to work a physical role – lifting and moving boxes, repetitive hand/wrist movement
4. MS suites – outlook, excel (filling out cells)
5. Data Entry Experience – completing spreadsheets with accuracy
6. Previous work with SLAs
7. Strong written and verbal communication skills
Nice to have:
1. Previous filing experience
Summary
If you are a detail-oriented, highly communicative individual with proven experience in operations and a commitment to process improvement, we encourage you to apply. This is a fantastic opportunity to join a supportive and collaborative team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.