Job Description
Provide exceptional customer service and support for our Oops Program and Bill Payment. Provide support to our Consumer Banking and Lending Teams. Be responsible for running the OOPS program, levies, ACH Unbalanced, returned mail and other operations tasks. Position requires a positive attitude, being a team player and adapt well to a changing environment.
Primary Responsibilities:
Daily Monitoring/Updates for the Overdraft Privilege Program:
Maintain ODP (Overdraft Privilege) program limits/codes on new accounts.
Prepare/mail ODP Collection notices/letters using ODP program.
Contact ODP overdrawn customers at pre-determined intervals. Send Contact Managements for Oops Call outs on a weekly basis.
Maintain Overdraft limits on ODP accounts>25 days overdrawn.
Prepare and process ODP Fresh Start Repayment Plans
Monthly prepare charge-off for ODP overdrawn accounts and Fresh Start Repayment Plans.
Review OOPS and NSF accounts that are negative with the AVP- Operations before taking action on accounts.
Review monthly delinquent loans to remove OOPs from Checking accounts (if they have one)
Review monthly suspended/not qualified accounts to see if customer can be reinstated
Track closed account payments from customers and report payments to EFunds/Compliance
Report Closed Accounts for NSF to President, AVP Operations, VP Finance, SVP Consumer Banking and VP Compliance.
Monitor closed accounts and remove from Bill Pay and confirm debit card is canceled.
Respond to Checkfree and iBanking messages within both systems (shared responsibility with team)
Review Mobile Deposits and ATM Deposits (shared responsibility with team)
Review Bill Payments over $4000.00
iBanking Branch Support
Process Reg E Disputes
ACH Unbalanced
Fed-wire Reviews
Responsible to Levies/Garnishment process
Back up for Rejected items, Load Errors, Return Deposited Items and Returned Mail
Adheres to all regulatory compliance along with banks policies and procedures
Become an active member of the community representing Milford Federal
Assume additional responsibilities as requested.
Knowledge/Skills/Experience Requirements:
High School Graduate or GED equivalent, Computer skills, knowledge of bank software programs such as Integra, COCC/Insight Teller, Checkfree, basic knowledge of Microsoft Office Word and Excel, math skills, Customer Service skills, experience with account opening processes.
Physical Demands/Conditions Requirements:
General Office Environment.
Equipment Used:
General Office equipment (computer, telephone, copy machine, fax, calculator,)
Primary Responsibilities:
Daily Monitoring/Updates for the Overdraft Privilege Program:
Maintain ODP (Overdraft Privilege) program limits/codes on new accounts.
Prepare/mail ODP Collection notices/letters using ODP program.
Contact ODP overdrawn customers at pre-determined intervals. Send Contact Managements for Oops Call outs on a weekly basis.
Maintain Overdraft limits on ODP accounts>25 days overdrawn.
Prepare and process ODP Fresh Start Repayment Plans
Monthly prepare charge-off for ODP overdrawn accounts and Fresh Start Repayment Plans.
Review OOPS and NSF accounts that are negative with the AVP- Operations before taking action on accounts.
Review monthly delinquent loans to remove OOPs from Checking accounts (if they have one)
Review monthly suspended/not qualified accounts to see if customer can be reinstated
Track closed account payments from customers and report payments to EFunds/Compliance
Report Closed Accounts for NSF to President, AVP Operations, VP Finance, SVP Consumer Banking and VP Compliance.
Monitor closed accounts and remove from Bill Pay and confirm debit card is canceled.
Respond to Checkfree and iBanking messages within both systems (shared responsibility with team)
Review Mobile Deposits and ATM Deposits (shared responsibility with team)
Review Bill Payments over $4000.00
iBanking Branch Support
Process Reg E Disputes
ACH Unbalanced
Fed-wire Reviews
Responsible to Levies/Garnishment process
Back up for Rejected items, Load Errors, Return Deposited Items and Returned Mail
Adheres to all regulatory compliance along with banks policies and procedures
Become an active member of the community representing Milford Federal
Assume additional responsibilities as requested.
Knowledge/Skills/Experience Requirements:
High School Graduate or GED equivalent, Computer skills, knowledge of bank software programs such as Integra, COCC/Insight Teller, Checkfree, basic knowledge of Microsoft Office Word and Excel, math skills, Customer Service skills, experience with account opening processes.
Physical Demands/Conditions Requirements:
General Office Environment.
Equipment Used:
General Office equipment (computer, telephone, copy machine, fax, calculator,)
💡 Quick Summary
Seeking a career-building opportunity? The Operations Specialist position is now open for candidates interested in the Back Office Jobs sector. This role in Milford offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
