Job Description
Office of the Children's Guardian
Reference number
req50616
Occupation
Administration and Clerical
Work type
Full-Time
Location
Sydney Region
Salary Information
$84,659 - $92,701 (plus employers contribution to superannuation and annual leave loading)
Closing date
15 April 2026 at 10:00am
Office of the Children’s Guardian
Operations Support Officer
Exciting opportunity to join a dynamic workplace and play a role in keeping our children safe.
Supportive and collaborative team culture, committed to diversity and inclusion in the workplace.
One full-time, ongoing role located at Strawberry Hills with hybrid / flexible working arrangements.
Clerk Grade 3/4 – 35 hours per week - $84,659 - $92,701 per annum (plus employer's contribution to superannuation and annual leave loading).
About the Office of Children’s Guardian
The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.
To about the Office of the Children’s Guardian, visit our website.
About the directorate
The Reportable Conduct Scheme requires organisations from the government and non-government sectors to respond to allegations against employees and to handle complaints about the investigation process. We may also investigate an allegation, or an entity’s handling of an allegation, if we hold significant concerns about a situation.
Our approach is to provide advice and guidance to entities investigating allegations against their employees, so that children’s rights to a safe environment are balanced with employees’ rights to a proper investigation.
In addition to overseeing investigations, our team is also required to scrutinise the systems that relevant entities have for preventing reportable conduct by employees, and handling and responding to reportable allegations or convictions involving those employees.
About the role
The purpose of this role is to provide a broad range of administrative services across the Reportable Conduct Directorate and facilitate the delivery of efficient and effective business operations.
We are seeking a motivated and resilient person to:
Deliver administrative and project support for directorate programs of work to ensure strategic and business outcomes are achieved.
Respond to and resolve complex enquiries and issues to ensure the provision of accurate information, and the timely and effective resolution of issues.
Prepare correspondence, run and analyse data reports and provide support and advice concerning data and administrative processes.
Develop, implement and monitor systems and procedures, adapting processes and techniques as required, to facilitate efficient team / directorate operations in line with agency standards, policies and procedures.
Develop and maintain effective working relationships with colleagues and external stakeholders, and achieve individual and team goals by meeting KPIs, setting clear objectives, and recording outcomes.
To be successful in this role, we are seeking a person with:
Experience in providing high-level administrative support in a high-volume work environment with competing priorities and tight deadlines as well as the need to maintain confidentiality and act with discretion.
Demonstrated ability to manage sensitive issues tactfully and with sound judgement to meet deadlines that are often dependent on collaboration with more senior officers over priorities, direction and detail.
Demonstrated excellent verbal and written communication skills.
Knowledge of or an ability to acquire a sound understanding of the NSW child protection system and the Reportable Conduct Scheme.
Experience with or ability to quickly acquire expertise in the Resolve database.
Employment at the Office of the Children’s Guardian is subject to the satisfactory completion of security and vetting checks.
All roles associated with the Office of the Children's Guardian are required to have a current NSW Working with Children Check.
For further information about the role, please view the role description.
Our commitment to Diversity
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, ****** orientation, ethnicity or disability.
The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.
If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (0 8219 3661 or OCG.HR@ocg.nsw.gov.au and advise of your preferred method of communication.
How to apply
When applying you will need to attach a cover letter (maximum 2 pages) which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.
We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.
Targeted questions
Describe a time when you were required to process and carry a high-volume workload. What strategies did you use, what was the outcome and what challenges did you face during the process?
Describe a time when you successfully identified issues with a work process or task. How did you involve others in developing a solution? What was the outcome and what challenges did you face during the process?
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
You can email Connie Peate, A/Senior Investigations Officer, Reportable Conduct via Connie.Peate@ocg.nsw.gov.au or call (0 8219 3633 to discuss the role.
Applications closing date: Wednesday 15 April 2026 at 10:00am
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
Reference number
req50616
Occupation
Administration and Clerical
Work type
Full-Time
Location
Sydney Region
Salary Information
$84,659 - $92,701 (plus employers contribution to superannuation and annual leave loading)
Closing date
15 April 2026 at 10:00am
Office of the Children’s Guardian
Operations Support Officer
Exciting opportunity to join a dynamic workplace and play a role in keeping our children safe.
Supportive and collaborative team culture, committed to diversity and inclusion in the workplace.
One full-time, ongoing role located at Strawberry Hills with hybrid / flexible working arrangements.
Clerk Grade 3/4 – 35 hours per week - $84,659 - $92,701 per annum (plus employer's contribution to superannuation and annual leave loading).
About the Office of Children’s Guardian
The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.
To about the Office of the Children’s Guardian, visit our website.
About the directorate
The Reportable Conduct Scheme requires organisations from the government and non-government sectors to respond to allegations against employees and to handle complaints about the investigation process. We may also investigate an allegation, or an entity’s handling of an allegation, if we hold significant concerns about a situation.
Our approach is to provide advice and guidance to entities investigating allegations against their employees, so that children’s rights to a safe environment are balanced with employees’ rights to a proper investigation.
In addition to overseeing investigations, our team is also required to scrutinise the systems that relevant entities have for preventing reportable conduct by employees, and handling and responding to reportable allegations or convictions involving those employees.
About the role
The purpose of this role is to provide a broad range of administrative services across the Reportable Conduct Directorate and facilitate the delivery of efficient and effective business operations.
We are seeking a motivated and resilient person to:
Deliver administrative and project support for directorate programs of work to ensure strategic and business outcomes are achieved.
Respond to and resolve complex enquiries and issues to ensure the provision of accurate information, and the timely and effective resolution of issues.
Prepare correspondence, run and analyse data reports and provide support and advice concerning data and administrative processes.
Develop, implement and monitor systems and procedures, adapting processes and techniques as required, to facilitate efficient team / directorate operations in line with agency standards, policies and procedures.
Develop and maintain effective working relationships with colleagues and external stakeholders, and achieve individual and team goals by meeting KPIs, setting clear objectives, and recording outcomes.
To be successful in this role, we are seeking a person with:
Experience in providing high-level administrative support in a high-volume work environment with competing priorities and tight deadlines as well as the need to maintain confidentiality and act with discretion.
Demonstrated ability to manage sensitive issues tactfully and with sound judgement to meet deadlines that are often dependent on collaboration with more senior officers over priorities, direction and detail.
Demonstrated excellent verbal and written communication skills.
Knowledge of or an ability to acquire a sound understanding of the NSW child protection system and the Reportable Conduct Scheme.
Experience with or ability to quickly acquire expertise in the Resolve database.
Employment at the Office of the Children’s Guardian is subject to the satisfactory completion of security and vetting checks.
All roles associated with the Office of the Children's Guardian are required to have a current NSW Working with Children Check.
For further information about the role, please view the role description.
Our commitment to Diversity
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, ****** orientation, ethnicity or disability.
The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.
If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (0 8219 3661 or OCG.HR@ocg.nsw.gov.au and advise of your preferred method of communication.
How to apply
When applying you will need to attach a cover letter (maximum 2 pages) which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.
We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.
Targeted questions
Describe a time when you were required to process and carry a high-volume workload. What strategies did you use, what was the outcome and what challenges did you face during the process?
Describe a time when you successfully identified issues with a work process or task. How did you involve others in developing a solution? What was the outcome and what challenges did you face during the process?
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
You can email Connie Peate, A/Senior Investigations Officer, Reportable Conduct via Connie.Peate@ocg.nsw.gov.au or call (0 8219 3633 to discuss the role.
Applications closing date: Wednesday 15 April 2026 at 10:00am
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Support Officer position is now open for candidates interested in the Office Assistant Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.