Job Description
We are looking for an Operations Support Administrator to join our busy and dynamic team in Findon (Adelaide).
Findon, South Australia
Globally recognized company
Competitive Remuneration Package
️ Supportive team/branch culture
About us
A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies.
About the Role
We are currently seeking an energetic and experienced Operations Support Administrator to join a newly created team, reporting to the Operations Support Supervisor.
Duties and Responsibilities include but are not limited to:
Customer service and general administration
Proactively updating customers on service work and enquiries
Daily invoicing
Raising of purchase orders & work orders
Data entry
Managing shared email inbox
Inbound & outbound phone calls
Managing customer SLA’s & compliance
Service Coordination of Field Technicians
Dispatching and scheduling technicians to customer sites
About You
Australian or New Zealand Citizenship or Permanent Resident
Experienced with data entry and analysing data
Experienced working with MS Office - Excel
Experienced with coordinating/scheduling field technicians in a fast-paced environment
Experience within customer service in a call centre/team environment (mandatory)
Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)
Familiarity with KPI targets
A customer centric focus
Enjoys working in a team environment
Able to work between hours of 7am-5.30pm on a rotating shift roster
Technical aptitude to pick up the industry and role quickly.
What we will offer you:
Competitive remuneration package
Supportive team structure with all training provided.
Ability to support and make a difference to those most vulnerable in our community.
Working for a global organisation which brings job stability and where you are treated like family.
Planning and support for progression towards any role within Chubb
Paid university education program through the Employee Scholar Program
Access to People Matters - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
#BR-CB
Findon, South Australia
Globally recognized company
Competitive Remuneration Package
️ Supportive team/branch culture
About us
A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies.
About the Role
We are currently seeking an energetic and experienced Operations Support Administrator to join a newly created team, reporting to the Operations Support Supervisor.
Duties and Responsibilities include but are not limited to:
Customer service and general administration
Proactively updating customers on service work and enquiries
Daily invoicing
Raising of purchase orders & work orders
Data entry
Managing shared email inbox
Inbound & outbound phone calls
Managing customer SLA’s & compliance
Service Coordination of Field Technicians
Dispatching and scheduling technicians to customer sites
About You
Australian or New Zealand Citizenship or Permanent Resident
Experienced with data entry and analysing data
Experienced working with MS Office - Excel
Experienced with coordinating/scheduling field technicians in a fast-paced environment
Experience within customer service in a call centre/team environment (mandatory)
Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)
Familiarity with KPI targets
A customer centric focus
Enjoys working in a team environment
Able to work between hours of 7am-5.30pm on a rotating shift roster
Technical aptitude to pick up the industry and role quickly.
What we will offer you:
Competitive remuneration package
Supportive team structure with all training provided.
Ability to support and make a difference to those most vulnerable in our community.
Working for a global organisation which brings job stability and where you are treated like family.
Planning and support for progression towards any role within Chubb
Paid university education program through the Employee Scholar Program
Access to People Matters - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
#BR-CB
💡 Quick Summary
Seeking a career-building opportunity? The Operations Support Specialist position is now open for candidates interested in the Data Entry Jobs sector. This role in South Australia offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.
