Job Description
Operations Team Lead - Reconciliation Center of Excellence
Newark, Delaware
• Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
• Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.
• Responsibilities:
+ Resolves day-to-day problems and executes deliverables within the business unit
+ Provides functional expertise knowledge to projects or initiatives relating to the business unit
+ Manages team workload and provides general oversight and direction to team
+ Maintains internal, operational, and financial controls and works within risk appetite of the business unit
+ Reviews processes to ensure they are efficient and implements process improvement opportunities
• Skills:
+ 2 years' Operations experience
+ Attention to Detail
+ Collaboration
+ Customer Service Management
+ Customer and Client Focus
+ Fraud Management
+ Active Listening
+ Administrative Services
+ Business Operations Management
+ Data Collection and Entry
+ Quality Assurance
+ Client Management
+ Coaching
+ Performance Management
• Shift:
1st shift (United States of America)
• Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, ****** orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2026/08/FCOE-Official-Notice-Eng-Final-8.30.2026.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and ******* abuse. Our Drug-Free Workplace and ******* Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized ******* on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free Workplace and ******* Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Newark, Delaware
• Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
• Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.
• Responsibilities:
+ Resolves day-to-day problems and executes deliverables within the business unit
+ Provides functional expertise knowledge to projects or initiatives relating to the business unit
+ Manages team workload and provides general oversight and direction to team
+ Maintains internal, operational, and financial controls and works within risk appetite of the business unit
+ Reviews processes to ensure they are efficient and implements process improvement opportunities
• Skills:
+ 2 years' Operations experience
+ Attention to Detail
+ Collaboration
+ Customer Service Management
+ Customer and Client Focus
+ Fraud Management
+ Active Listening
+ Administrative Services
+ Business Operations Management
+ Data Collection and Entry
+ Quality Assurance
+ Client Management
+ Coaching
+ Performance Management
• Shift:
1st shift (United States of America)
• Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, ****** orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2026/08/FCOE-Official-Notice-Eng-Final-8.30.2026.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and ******* abuse. Our Drug-Free Workplace and ******* Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized ******* on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free Workplace and ******* Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
💡 Quick Summary
Seeking a career-building opportunity? The Operations Team Lead - Reconciliation Center of Excellence - Full-time position is now open for candidates interested in the Bank Jobs sector. This role in Newark offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.