Job Description
Qualifications
Associate’s degree or equivalent education and 2+ years related experience
SONET and Ethernet network experience
Strong technical foundational knowledge and understanding of networks
Strong verbal and written communication skills
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements
Benefits
The starting salary for this role differs based on the employee's primary work location
Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications
Location Based Pay Ranges
$38,11+ - $50,825 in these states: LA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs
Individual pay is based on skills, experience and other relevant factors
This position is eligible for either short-term incentives or sales compensation
Director and VP positions also are eligible for long-term incentive
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing
Responsibilities
Lumen is seeking an Operations Technician to join the Service Assurance NOC team
This position will act as a liaison between LSR, DSL, or other internal network teams and our Field Technicians to support in successful network system installations and/or maintenance activities
Shifts for this team are on a 24/7 schedule and this position will likely be assigned to an after-hours shift (either 3:00-11:00 PM or 11:00 PM-7:00 AM)
Manages and resolves routine inquiries via Ops Console ticketing platform
Monitors network performance, alarms, and operations, resolving routine network monitoring problems
Fields calls from Technicians, advising on equipment installation, outages, or other maintenance activities on network switching equipment
Job description
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2026 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lumen is seeking an Operations Technician to join the Service Assurance NOC team. This position will act as a liaison between LSR, DSL, or other internal network teams and our Field Technicians to support in successful network system installations and/or maintenance activities. The ideal candidate will have a passion for learning new technologies and advancing their technical skillset in alignment with Lumen’s digital transformation and cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship.
Location
This is a hybrid role open to candidates based in any 1 of 3 the locations listed below with the expectation to be in office every other Wednesday. Shifts for this team are on a 24/7 schedule and this position will likely be assigned to an after-hours shift (either 3:00-11:00 PM or 11:00 PM-7:00 AM).
• Monroe, LA
• Winter Park, FL
• Atlanta, GA
The Main Responsibilities
• Manages and resolves routine inquiries via Ops Console ticketing platform.
• Monitors network performance, alarms, and operations, resolving routine network monitoring problems.
• Fields calls from Technicians, advising on equipment installation, outages, or other maintenance activities on network switching equipment.
What We Look For in a Candidate
Required Qualifications:
• Associate’s degree or equivalent education and 2+ years related experience
• SONET and Ethernet network experience
• Strong technical foundational knowledge and understanding of networks
• Strong verbal and written communication skills
Preferred Qualifications:
• Experience with Ops Console or comparable ticket monitoring platform
• Experience with Microsoft Suite (Excel, Outlook, Teams, etc.)
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$38,11+ - $50,825 in these states: LA
$40,500 - $53,500 in these states: FL, GA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 335085
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, ****** orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
3811+
Salary Max :
53500
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
Associate’s degree or equivalent education and 2+ years related experience
SONET and Ethernet network experience
Strong technical foundational knowledge and understanding of networks
Strong verbal and written communication skills
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements
Benefits
The starting salary for this role differs based on the employee's primary work location
Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications
Location Based Pay Ranges
$38,11+ - $50,825 in these states: LA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs
Individual pay is based on skills, experience and other relevant factors
This position is eligible for either short-term incentives or sales compensation
Director and VP positions also are eligible for long-term incentive
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing
Responsibilities
Lumen is seeking an Operations Technician to join the Service Assurance NOC team
This position will act as a liaison between LSR, DSL, or other internal network teams and our Field Technicians to support in successful network system installations and/or maintenance activities
Shifts for this team are on a 24/7 schedule and this position will likely be assigned to an after-hours shift (either 3:00-11:00 PM or 11:00 PM-7:00 AM)
Manages and resolves routine inquiries via Ops Console ticketing platform
Monitors network performance, alarms, and operations, resolving routine network monitoring problems
Fields calls from Technicians, advising on equipment installation, outages, or other maintenance activities on network switching equipment
Job description
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2026 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lumen is seeking an Operations Technician to join the Service Assurance NOC team. This position will act as a liaison between LSR, DSL, or other internal network teams and our Field Technicians to support in successful network system installations and/or maintenance activities. The ideal candidate will have a passion for learning new technologies and advancing their technical skillset in alignment with Lumen’s digital transformation and cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship.
Location
This is a hybrid role open to candidates based in any 1 of 3 the locations listed below with the expectation to be in office every other Wednesday. Shifts for this team are on a 24/7 schedule and this position will likely be assigned to an after-hours shift (either 3:00-11:00 PM or 11:00 PM-7:00 AM).
• Monroe, LA
• Winter Park, FL
• Atlanta, GA
The Main Responsibilities
• Manages and resolves routine inquiries via Ops Console ticketing platform.
• Monitors network performance, alarms, and operations, resolving routine network monitoring problems.
• Fields calls from Technicians, advising on equipment installation, outages, or other maintenance activities on network switching equipment.
What We Look For in a Candidate
Required Qualifications:
• Associate’s degree or equivalent education and 2+ years related experience
• SONET and Ethernet network experience
• Strong technical foundational knowledge and understanding of networks
• Strong verbal and written communication skills
Preferred Qualifications:
• Experience with Ops Console or comparable ticket monitoring platform
• Experience with Microsoft Suite (Excel, Outlook, Teams, etc.)
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$38,11+ - $50,825 in these states: LA
$40,500 - $53,500 in these states: FL, GA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 335085
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, ****** orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
3811+
Salary Max :
53500
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
💡 Quick Summary
Seeking a career-building opportunity? The Operations Technician I position is now open for candidates interested in the Technician Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
