Ops Leadership Role

Job Title: Operations Leader

We are seeking a highly driven and experienced Operations Leader to oversee the end-to-end execution of residential interior projects. This role is critical to ensuring timely delivery, high-quality execution, and superior customer satisfaction across regions.

The ideal candidate will come from the home interiors, construction, modular furniture, or related service sectors, with a proven track record in operations, team management, and process excellence.

Key Responsibilities:

• Lead regional operations and ensure timely, cost-effective, and high-quality delivery of interior projects.

• Own customer experience throughout the customer journey.

• Own project handover timelines, vendor coordination, workmanship quality, and customer satisfaction metrics.

• Build and manage teams including senior managers, project managers, site supervisors.

• Collaborate with design, procurement, and warehouse teams to ensure smooth project execution.

• Create, monitor, and improve SOPs to drive operational efficiency and scale delivery capacity.

• Work closely with leadership on process excellence, cost optimization, and customer success initiatives.

Key Requirements:

• 8–12 years of experience in operations, preferably in home interiors, real estate, construction, or related sectors.

• People with experience in leadership roles in operations in startups can also apply.

• Proven experience in scaling and managing large fieldteams and vendor networks.

• Process-driven with strong analytical and problem-solving skills.

• Hands-on approach with an ability to work in fast-paced, execution-heavy environments.

• Excellent communication and client-handling abilities.

Educational Qualification:

• Graduate in Engineering / Architecture / Interior Design (preferred).

• MBA or relevant management certification is a plus.