Job Description
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Ops Support Specialist - C04
Citi
Pune, Maharashtra
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+ hours agoFull–time
Job Id: 2253XXXXXX
Support Banking Operations for Consumer Bank
• Receive, verify the customer requests/instructions through various channels
• Able to handle financial/investments/non-fin related transactions
• Ensure proper signature verification is performed for customer requests in accordance with the signing mandate
• Review and process various products under assigned objective through full review of documents
• Review reports to ensure audit proper on documentation, Perform control checks on document/instruction
• Perform daily reconciliation of work items received and processed and report for any outstanding
• Ability to confidently interact with Onshore/Branch for quick turnaround of daily deliverables in BAU
• Liaise with branch staff to clarify, highlight discrepancies and rectify incomplete instruction
• Key metrics and MIS reporting
• Display high standards of professionalism in following company’s policies
• Ensure customer complaints are handled and resolved accurately and quickly.
• Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
• Follow escalation matrix whenever required
Education: Bachelor’s/MBA
Experience:
• 1-3 years’ experience in banking operation, Operational process management
• Should have good comprehension skills & be attentive to details
• Should have good communication skills
• Should be able to make sound decisions based on information on hand
• Customer centric approach
• Demonstrate strengths across Risk/Controls and Client Excellence
• Experience in inbound/outbound voice process will be an added advantage
Skills:
• Strong Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
• Good oral and written communication skills
• Good customer service skills, service oriented
• Attention to details, high level of accuracy and productivity.
• Meticulous, with good initiative & independence, communication skills
Professional Attributes:
• Able to maintain good rapport with peers, supervisors and stake holders
• Values attendance and punctuality
• Strictly observes deadlines and cut-off times
Personal Attributes:
• Good comprehension skills
• Decision Making
• Values Integrity
• Organized and systematic
• Hardworking and patient
Other:
• Incumbent will be required to work in shifts that suits business requirement
• Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP).
• Staff ready to work on felixble shift including weeken
-------------------------------------------------
Job Family Group:
Operations - Core
-------------------------------------------------
Job Family:
Operations Support
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applica
Ops Support Specialist - C04
Citi
Pune, Maharashtra
Apply
+ hours agoFull–time
Job Id: 2253XXXXXX
Support Banking Operations for Consumer Bank
• Receive, verify the customer requests/instructions through various channels
• Able to handle financial/investments/non-fin related transactions
• Ensure proper signature verification is performed for customer requests in accordance with the signing mandate
• Review and process various products under assigned objective through full review of documents
• Review reports to ensure audit proper on documentation, Perform control checks on document/instruction
• Perform daily reconciliation of work items received and processed and report for any outstanding
• Ability to confidently interact with Onshore/Branch for quick turnaround of daily deliverables in BAU
• Liaise with branch staff to clarify, highlight discrepancies and rectify incomplete instruction
• Key metrics and MIS reporting
• Display high standards of professionalism in following company’s policies
• Ensure customer complaints are handled and resolved accurately and quickly.
• Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
• Follow escalation matrix whenever required
Education: Bachelor’s/MBA
Experience:
• 1-3 years’ experience in banking operation, Operational process management
• Should have good comprehension skills & be attentive to details
• Should have good communication skills
• Should be able to make sound decisions based on information on hand
• Customer centric approach
• Demonstrate strengths across Risk/Controls and Client Excellence
• Experience in inbound/outbound voice process will be an added advantage
Skills:
• Strong Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
• Good oral and written communication skills
• Good customer service skills, service oriented
• Attention to details, high level of accuracy and productivity.
• Meticulous, with good initiative & independence, communication skills
Professional Attributes:
• Able to maintain good rapport with peers, supervisors and stake holders
• Values attendance and punctuality
• Strictly observes deadlines and cut-off times
Personal Attributes:
• Good comprehension skills
• Decision Making
• Values Integrity
• Organized and systematic
• Hardworking and patient
Other:
• Incumbent will be required to work in shifts that suits business requirement
• Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP).
• Staff ready to work on felixble shift including weeken
-------------------------------------------------
Job Family Group:
Operations - Core
-------------------------------------------------
Job Family:
Operations Support
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applica
💡 Quick Summary
Seeking a career-building opportunity? The Ops Support Specialist | C04 position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
