Job Description
Short description:
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.
Responsibilities:
Minimum 7 Years of relevant experience as Oracle Database engineer/DBA and 2+ Years of Exadata Administrator experience. Experience in day-to-day Exadata DMA activities like:
o Increase or decrease CPU Core count on compute node
o Provide support for hardware failures(i.e.dimm/cpu/hdd) on exadata racks
o Shutdown or reboot cell without impacting ASM
o Run exachk, sosreport, sundiag and ilom snpashots to diagnosis exadata health check
o Clearing correctable memory errors from faultmgmt shell
o Experience in Exadata configuration activities like:
o ASR configuration and addressing ILOM incidents
o Experience in installation of new Exadata setup using OEDA and Reimage compute nodes
· Experience in ILOM administration, Storage (ZDLRA, ZFS etc) administration and Exadata Full stack patching.
· Experience in OCI/ExaCC/ExaCS or any other engineered system like Supercluster is an added advantage.
· Good understanding of Server, Storage, Networking infrastructure.
· Good understanding of Linux Server operating system and troubleshooting.
· Extensive knowledge and solid troubleshooting experience in the following areas:
RAC, ASM, Performance tuning, Data Guard (Physical and Logical), DG Broker
· Experience in handling complex database recovery scenarios
· Experience in database migrations and upgrades
· Experience in troubleshooting various installation and patching issues
· Experience in Golden Gate replication
· Oracle Enterprise Manager - Cloud Control / Grid Control
· Experience in any scripting language like Python, Shell, Perl etc is an added advantage
· Excellent written and verbal communication skills
· Ability to work under pressure - quick thinking and remaining calm during stressful situations
· Willingness to work in 24x7 rotational shifts and on weekends
· Ability to quickly grasp complex technical issues
· Appetite to learn new technologies and constantly improve technical skills.
· Provide SME level of support whenever the scenario exists.
Diversity and Inclusion:
• An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
• In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .
• Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
• At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
• That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.
Responsibilities:
Minimum 7 Years of relevant experience as Oracle Database engineer/DBA and 2+ Years of Exadata Administrator experience. Experience in day-to-day Exadata DMA activities like:
o Increase or decrease CPU Core count on compute node
o Provide support for hardware failures(i.e.dimm/cpu/hdd) on exadata racks
o Shutdown or reboot cell without impacting ASM
o Run exachk, sosreport, sundiag and ilom snpashots to diagnosis exadata health check
o Clearing correctable memory errors from faultmgmt shell
o Experience in Exadata configuration activities like:
o ASR configuration and addressing ILOM incidents
o Experience in installation of new Exadata setup using OEDA and Reimage compute nodes
· Experience in ILOM administration, Storage (ZDLRA, ZFS etc) administration and Exadata Full stack patching.
· Experience in OCI/ExaCC/ExaCS or any other engineered system like Supercluster is an added advantage.
· Good understanding of Server, Storage, Networking infrastructure.
· Good understanding of Linux Server operating system and troubleshooting.
· Extensive knowledge and solid troubleshooting experience in the following areas:
RAC, ASM, Performance tuning, Data Guard (Physical and Logical), DG Broker
· Experience in handling complex database recovery scenarios
· Experience in database migrations and upgrades
· Experience in troubleshooting various installation and patching issues
· Experience in Golden Gate replication
· Oracle Enterprise Manager - Cloud Control / Grid Control
· Experience in any scripting language like Python, Shell, Perl etc is an added advantage
· Excellent written and verbal communication skills
· Ability to work under pressure - quick thinking and remaining calm during stressful situations
· Willingness to work in 24x7 rotational shifts and on weekends
· Ability to quickly grasp complex technical issues
· Appetite to learn new technologies and constantly improve technical skills.
· Provide SME level of support whenever the scenario exists.
Diversity and Inclusion:
• An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
• In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .
• Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
• At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
• That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before
💡 Quick Summary
Seeking a career-building opportunity? The Oracle Exadata DMA position is now open for candidates interested in the Database Administrator sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Database Administrator is a plus.
