Job Description
Benefits
Pulled from the full job description
Paid time off
Vision care
Dental care
Life insurance
Employee assistance program
Disability insurance
Company pension
Full job description
Job Overview:
As a Order Entry/Customer Associate at our telecommunications service provider, you will be the first point of contact for our valued customers. You will play a crucial role in ensuring a smooth and positive experience by accurately processing service orders, handling inquiries, and providing exceptional support.
Responsibilities
Order Entry & Processing:
Accurately enter new customer orders, service upgrades, and changes into our order management systems.
Verify customer information, service addresses, and eligibility for selected telecommunications products.
Review orders for completeness and accuracy, resolving any discrepancies before processing.
Customer Service & Support:
Respond promptly to customer inquiries via phone, email, and chat regarding services and order status.
Provide clear information about telecommunications products, pricing, and promotions.
Troubleshoot basic customer issues and escalate complex concerns to appropriate departments.
Quality & Compliance:
Follow all company policies and procedures for order entry and customer interactions.
Protect customer privacy and handle sensitive information confidentially.
Qualifications:
High school diploma or equivalent.
Ability to multitask while assisting customers.
Patient, professional demeanor when handling customer concerns.
Basic computer skills.
Strong attention to detail and organizational skills.
Job Types: Full-time, Part-time
Pay: $21.93-$25.86 per hour
Expected hours: 20 per week
Benefits:
Company pension
Dental care
Disability insurance
Employee assistance program
Life insurance
Paid time off
Vision care
Work Location: Hybrid remote in London, ON N6E 3A9
Return to Search Result
Pulled from the full job description
Paid time off
Vision care
Dental care
Life insurance
Employee assistance program
Disability insurance
Company pension
Full job description
Job Overview:
As a Order Entry/Customer Associate at our telecommunications service provider, you will be the first point of contact for our valued customers. You will play a crucial role in ensuring a smooth and positive experience by accurately processing service orders, handling inquiries, and providing exceptional support.
Responsibilities
Order Entry & Processing:
Accurately enter new customer orders, service upgrades, and changes into our order management systems.
Verify customer information, service addresses, and eligibility for selected telecommunications products.
Review orders for completeness and accuracy, resolving any discrepancies before processing.
Customer Service & Support:
Respond promptly to customer inquiries via phone, email, and chat regarding services and order status.
Provide clear information about telecommunications products, pricing, and promotions.
Troubleshoot basic customer issues and escalate complex concerns to appropriate departments.
Quality & Compliance:
Follow all company policies and procedures for order entry and customer interactions.
Protect customer privacy and handle sensitive information confidentially.
Qualifications:
High school diploma or equivalent.
Ability to multitask while assisting customers.
Patient, professional demeanor when handling customer concerns.
Basic computer skills.
Strong attention to detail and organizational skills.
Job Types: Full-time, Part-time
Pay: $21.93-$25.86 per hour
Expected hours: 20 per week
Benefits:
Company pension
Dental care
Disability insurance
Employee assistance program
Life insurance
Paid time off
Vision care
Work Location: Hybrid remote in London, ON N6E 3A9
Return to Search Result
💡 Quick Summary
Seeking a career-building opportunity? The Order Entry/Customer Associate position is now open for candidates interested in the Data Entry Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.
