Job Description
Batuwaa.com is seeking a detail-oriented and organised Order Management Executive to join our e-commerce team. In this role, you will be responsible for ensuring accurate and efficient order processing, tracking, and fulfilment, as well as resolving customer inquiries and issues related to orders.
Responsibilities:
• Process and manage incoming customer orders through various sales channels, including the company website, marketplaces, and other platforms.
• Review and verify order details, including product selection, quantities, pricing, quality check, shipping addresses, and payment information, to ensure accuracy.
• Coordinate with internal teams, such as warehouse, inventory, and logistics, to ensure timely order fulfilment and shipment.
• Monitor order statuses, track shipments, and provide regular updates to customers regarding their orders.
• Address customer inquiries and concerns related to orders, providing timely and satisfactory resolutions.
• Collaborate with the customer service team to handle escalated order-related issues and ensure high levels of customer satisfaction.
• Manage returns, exchanges, and refund processes, following established policies and procedures.
• Monitor and analyze order-related data and metrics to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
• Collaborate with cross-functional teams, including marketing and inventory management, to optimize the order fulfillment process and improve the overall customer experience.
• Stay updated on e-commerce industry trends, best practices, and emerging technologies related to order management and customer service.
Qualifications:
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in order management, customer service, or a similar role, preferably in the e-commerce industry.
• Strong understanding of order processing, fulfillment, and customer service principles.
• Familiarity with e-commerce platforms and order management systems.
• Excellent organizational skills and attention to detail to ensure accurate order processing and data entry.
• Strong communication and interpersonal skills to interact effectively with customers and internal teams.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-solving abilities and the capability to resolve customer issues in a professional and timely manner.
• Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
• Knowledge of logistics and shipping processes is a plus.
If you are a self-motivated individual with a passion for order management and providing exceptional customer service in the e-commerce industry, we encourage you to apply.
Please submit your resume and a cover letter highlighting your relevant experience and achievements to [email protected] or contact directly at ++1-.
We look forward to reviewing your application and potentially welcoming you to our team.
Job Types: Full-time, Regular / Permanent, Internship
Contract length: 6 months
Salary: ₹12,500.00 - ₹30,000.00 per month
Benefits:
• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Paid time off
• Provident Fund
• Work from home
Schedule:
• Day shift
• Fixed shift
• Weekend availability
Ability to commute/relocate:
• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Required)
Speak with the employer
++1
Expected Start Date: 03/07/2026
Responsibilities:
• Process and manage incoming customer orders through various sales channels, including the company website, marketplaces, and other platforms.
• Review and verify order details, including product selection, quantities, pricing, quality check, shipping addresses, and payment information, to ensure accuracy.
• Coordinate with internal teams, such as warehouse, inventory, and logistics, to ensure timely order fulfilment and shipment.
• Monitor order statuses, track shipments, and provide regular updates to customers regarding their orders.
• Address customer inquiries and concerns related to orders, providing timely and satisfactory resolutions.
• Collaborate with the customer service team to handle escalated order-related issues and ensure high levels of customer satisfaction.
• Manage returns, exchanges, and refund processes, following established policies and procedures.
• Monitor and analyze order-related data and metrics to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
• Collaborate with cross-functional teams, including marketing and inventory management, to optimize the order fulfillment process and improve the overall customer experience.
• Stay updated on e-commerce industry trends, best practices, and emerging technologies related to order management and customer service.
Qualifications:
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in order management, customer service, or a similar role, preferably in the e-commerce industry.
• Strong understanding of order processing, fulfillment, and customer service principles.
• Familiarity with e-commerce platforms and order management systems.
• Excellent organizational skills and attention to detail to ensure accurate order processing and data entry.
• Strong communication and interpersonal skills to interact effectively with customers and internal teams.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-solving abilities and the capability to resolve customer issues in a professional and timely manner.
• Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
• Knowledge of logistics and shipping processes is a plus.
If you are a self-motivated individual with a passion for order management and providing exceptional customer service in the e-commerce industry, we encourage you to apply.
Please submit your resume and a cover letter highlighting your relevant experience and achievements to [email protected] or contact directly at ++1-.
We look forward to reviewing your application and potentially welcoming you to our team.
Job Types: Full-time, Regular / Permanent, Internship
Contract length: 6 months
Salary: ₹12,500.00 - ₹30,000.00 per month
Benefits:
• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Paid time off
• Provident Fund
• Work from home
Schedule:
• Day shift
• Fixed shift
• Weekend availability
Ability to commute/relocate:
• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Required)
Speak with the employer
++1
Expected Start Date: 03/07/2026
💡 Quick Summary
Seeking a career-building opportunity? The Order Management Executive position is now open for candidates interested in the MIS Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
