Order Processing & Support Executive

Location

Sanpada, Navi Mumbai, Maharashtra

Benefits

Pulled from the full job description

Paid sick time

Paid time off

Commuter assistance

Provident Fund

Leave encashment

Full job description

Billing & Order Processing

Work on internal software to generate sales invoices, billing notes, and credit memos.

Track order dispatch, shipping status, and update customers accordingly.

Customer Communication

Respond to B2B and offline customer emails related to:

Pricing and availability of titles/products

Discounts, offers, and terms of sale

Order status, delivery timelines, and logistics

Follow up with internal teams (dispatch/accounts) to resolve queries efficiently.

Excel & Data Management

Maintain and regularly update Excel-based price lists, order reports, and customer databases.

Generate and share reports for trade partners, sales teams, and management as needed.

Ensure data accuracy and consistency across platforms.

Required Skills & Qualifications:

Bachelor’s degree in Commerce, Business Administration, or related field.

Proficient in Microsoft Excel – including VLOOKUP, pivot tables, data sorting, and formula-based analysis.

Excellent written communication skills in English (for email handling).

Experience with billing/invoicing software is a plus.

Prior experience in publishing, trading, or distribution companies preferred.

Job Type: Full-time

Pay: ₹15,000.00 per month

Benefits:

Commuter assistance

Leave encashment

Paid sick time

Paid time off

Provident Fund

Schedule:

Fixed shift

Supplemental Pay:

Commission pay

Overtime pay

Performance bonus

Yearly bonus

Education:

Diploma (Required)

Language:

English (Required)

Work Location: In person

Expected Start Date: 07/07/2025